Review Time
Am very angry with the service. My shein didn't update for 2 days then it update the day for delivery .l tryed to call the center to change my number since mrng only to wait in queue after it drop l used almost R80 just for call n my delivery failed . After it did l try call again n when they reply the place. Was noisy n the person who helped was slow to help n my airtime finished whilst l told him n l have to start again . N only to tell me l have to wait 48 to wat hrs.
I went onto my Shein orders to track my delivery per chance and saw delivery had failed because they tried to deliver to a business address after hours. There was no call from them to say the parcel was on it's way or couldn't be delivered. If I didn't check the Shein website I would be none the wiser. Tried calling Buffalo. What a joke. Held on for an hour and 37 minutes, went from caller 44 in line down to next in line and was then promptly disconnected!!! No idea where my parcel is or how to contact them. Terrible service.
Item was to be delivered Friday. Courier contacted me by WhatsApp to say he was on the way. Then i receive an email to say i wasn't at home: i waited in all day, at home. On their online system it says not delivered due to "wrong pin drop". I WhatsApped repeatedly. emailed 5 times, emailed through the online form 5 times. NOTHING. not a response. rip off, pathetic.
Buffalo service is disgusting and poor. It's disgustingly poor. They don't even have a right to call it customer service because there is no service at all. Their numbers are useless- non-existent and their call centers are just trash. They claim they delivered my package but did not even call me. Now I am sitting here with no one to contact, wondering where the hell is my package and when will I even receive it. Truly these people have pissed me off today. Shein must do themselves a favour and use another logistics company because these people are the worst. They get 5 stars for being the worst logistics company.
Buffalo Logistics service is poor. Call centre agents cut the call on you, don't wait a minute for you to speak before talking on top of you. Previously when the driver used to make contact for delivery, the driver was extremely rude, would call and say they will leave if you don't answer the door yet they are at the wrong address. Buffallo doesn't know what's going on with shipments, the customer has to continously call to follow up. What's the point supporting Shein if they make use of useless courier services.
I have uploaded my documents, onto Buffalo site, numerous times. I have phoned the call centre every day for the past week trying to get an email or contact for customs to get my documents sent through, but to no avail. Most of the time when finally becoming caller no 1, I get an automated maschine that states the agent is not available and to try again later. I am on the verge or cancelling my whole order and never again ordering from Shein. This has been a nightmare of an experience.
My first time ordering through Shein as I was always sceptical. Little did I know that there was way more in store. I ordered on July 30th and received after a few days, a notification indicating delivery from Buffalo logistics between 8-10 Aug 2023. It's the 15th, no feedback regarding the progression of my order or anything. To make things worse they have such bad ratings and most of the consumers have been complaining about Shein using Buffalo after several poor service deliveries and general correspondence. The reviews on Hellopeter is just as worst. I am still awaiting my order and also failed trying to reach out to them as no feedback are given just automated correspondence. Also, upon tracking my order via buffalo's website, my package is at the Cape Town facility since Aug 8th??? Why aren't you guys interested in your customers and communicating with them where need be and when they reach out to you?
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