Review Time
I absolutely hate Buffalo. Their WhatsApp number is basically useless. The actual number is also useless because their agents are absolutely unhelpful and it isn’t even their fault. They basically have no information and can’t help with anything. Their email is the most useless. They redirect you from WhatsApp to their email in case you “don’t get a response” but their email is an automated response that basically just gives you the WRONG WhatsApp number and the number to call that takes up plenty of airtime just for an agent to tell you “sorry you just have to wait”, then you wait and wait and wait until then next message is “sorry, we can’t help you”. Useless company
I absolutely hate Buffalo. Their WhatsApp number is basically useless. The actual number is also useless because their agents are absolutely unhelpful and it isn’t even their fault. They basically have no information and can’t help with anything. Their email is the most useless. They redirect you from WhatsApp to their email in case you “don’t get a response” but their email is an automated response that basically just gives you the WRONG WhatsApp number and the number to call that takes up plenty of airtime just for an agent to tell you “sorry you just have to wait”, then you wait and wait and wait until then next message is “sorry, we can’t help you”. Useless company
I have had it with your absolute horrible service. This parcel has been sent from Kempton to JHB to Vaal to JHB to PTA then appartently the adress had to be updated because it does not exist. Your call centre is of no use, no one ever phones back, the one person that phoned actually said a manager will phone me, but clearly there is no management that works in the building or maybe in the whole company.Where is my parcel? I do not want another mail that states it will be sent out within 48 to 72 hours. Clearly that is also not the case if you look at the attached feedback, if you can call it that. I want a proper answer. I will even collect because clearly Midrand is on wheels and moves around South Africa.
Absolutely unacceptable behaviour from this company. The way employees are treated is extremely concerning, with reports of workers being underpaid despite the work they put in. No company should be exploiting its staff like this. It shows a serious lack of ethics and respect for the people who keep the business running.Even worse are the concerns around customer data protection. Businesses have a legal responsibility under the Protection of Personal Information Act (POPIA) to safeguard people's personal information. Any indication that customer data is not being handled properly is a major red flag.A company that cannot respect its employees or protect the personal information of its customers should seriously reconsider how it operates. Accountability, fair pay, and proper data protection are not optional they are basic responsibilities.Very disappointing experience and extremely worrying practise.
I paid for my full SHEIN order, but Buffalo is refusing to deliver my parcel unless I apply for an importer’s code. I am a private individual, not a business. My parcel is being held and delayed for no valid reason. This has caused stress, wasted time, and uncertainty. I want my parcel released and delivered immediately. I have already contacted SARS and was told private imports do not require a personal importer’s code...so what the actual f..!
i am wanting to return an item. The driver keep saying that they are on their way, please stay home to do a pickup. Im waiting for over a week for them to fetch the parcel. Today he said that they dont to pickups in my area as they are not allowed to.. Unbelievable how they can drop a parcel for delivery but all of a sudden dont do pickups to return an item. Big dissappoinment. Dont even feel like giving star to the review. Driver is Leon Daniels
Very unhelpful and lazy. I admit after 11 minutes of saying the same thing I got upset and hung up.Mpho is extremely unhelpful. She can not think out of the box to assist a customer. I have explained her many times that in order to get my parcel back, TEMU asked me to contact my local courier to get my parcel back as it was supposed to be collected by fast way couriers but Mpho continues to say I should contact the supplier in China. Unemployment rates are high. Give jobs to people who actually know how to work
Terrible, they said they delivered my package, but it was never received. Even when trying to contact their support team I only get automated messages for hours, and when someone finally responded it was - Our system says it was delivered. and that's it, no replies to where it was delivered, to who it was delivered. I hope they lose all their business and Temu never uses them again.
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