Review Time
Ordered 4 items to make the shipping cost viable, Days later told 3 of the items could not be found in the warehouse. Yet still showing even now as in stock on the website. Told them to cancel the last item as the shipping was more than the cost of the item. Told they could not do that. Asked many questions about dubious practice of saying items in stock when they are not. No answer or no answer to any query regarding my order. Avoid like the plague
I placed an order during Black Friday and overall the shopping experience was fine. However, when it came to checking out I kept experiencing constant technical difficulties with the website, asking me to try again in a few moments. This was frustrating. Many errors resulted from this website malfunction. I got in touch with the customer support agents to try and resolve them, they were fast to reply however they were not much help at all... until I had gotten through to Charlotte (Charl) who understood my issue/concerns and resolved it straight away, hats off to them! I look forward to my order arriving soon and hope I experience no more issues.
Ordered through the app. A week later and the order hadn't even been dispatched. Contacted customer services who said they would investigate. Heard nothing. Tried again and they said the order had "failed", whatever that means, and that they would issue it again (although one of the things I ordered was now out of stock). No progress with this so I contacted again to be told it had failed again, and did I want to try again or get a refund. I asked to try again (how many times can it "fail"?)... got a response saying it wouldn't allow it so I'm getting a refund, which I was told would be with me within 24 hours... 2 days later... still no refund and the order is showing as pending. As a customer for years, it's sad to say I'll never use this company again as its been impossible to get my order and they're sitting on my money.
Customer service is very poor! I paid a for a next day delivery. The courier didn’t deliver the clothes the next day (I was in all day waiting for the parcel). You refuse to except responsibility even though you have “looked into it”. Never using these jokers again!
Don't purchase from this company. I have been a customer for over 20 years but recently I was over charged for items that had prices cheaper on the product labels than the website. The customer care was appalling, no accountability that they had made a mistake and refused to agree the prices had been inflated to claim bigger discounts. Anyone can offer 50% when you make up the prices. It is no wonder this company disappeared from the high street, is only a matter of time before they disappear online with service like this.
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
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