Review Time
So I bought a suite from burton menswear online at their shop. 1,5 hours after order confirmation I get a mail 'failed to deliver'. I get a full refund except from deliver charge which is 5 £. I Write to get my money back. They tell me it was an error in the system and that I should try to order again. Which I do.Same thing happens again. I get mail with failed delivery and now i'm out 10£ for delivery. Naturally I Write them again and now i havent heard from them for 1,5 months. I'm missing my money, my clothes and my time. And noone is answering. DO NOT BUY FROM burton menswear London!
This lot are absolute jokers! Unlike many other reviewers, I actually received my item but they’d left a great big security tag in the sole of a pair of slippers which means you can’t put them on. I emailed them 2 weeks ago and they requested photos (sound familiar?) and then no response since. I feel sorry for the in-store staff who are gonna feel the fury from so many unhappy customers when the stores reopen, solely due to the complete incompetence of the online customer service department. For those with no choice but to go to a store when they reopen to try and resolve your issue, try and remember it’s not the store staff’s fault.
Returned an item 35 days ago and still waiting refund have contacted them so many times and constantly given the runaround and ignoring emails !! Will only give refund after 28 days of receiving item but item is obviously lost because it was sent on the 11th of February and still hasn’t arrived.
I have been a regular customer of Burton Menswear for 7 years now and I have never been disappointed! Firstly, it is very sad to hear that they have gone into administration as Burton were easily one of the most underrated brands on the high street for menswear. I really hope someone with a fantastic business vision can turn Burton Menswear into a billion pound business because they honestly deserve that status. Firstly, the customer service in store and online is brilliant. The employees in store are excellent and always do a professional job (particularly the Stratford Westfield, Oxford Street and Walthamstow Shopping Centre branches) they are always well stocked with a great range of products. Online the customer service is outstanding. They reply to emails within 2-4 days and the returns process is smooth. They always implement customer suggestions and go the extra mile for customers. Secondly, the clothes the quality is excellent. I buy pretty much everything from Burton from socks to suits. Their formal menswear is top of the range in terms of quality and design. I have brought machine washable suits from other retailers in the past and they were rubbish! However, from Burton their machine washable suits are of excellent quality and despite washing them on several occasions they are as good as new. Other items Burton Menswear sell that are of excellent quality are: Chinos, Jeans (2 for £45 and they are honestly top quality denim which lasts long), plain t-shirts, most shirts, suits and loungewear! Honestly, the list goes on forever. Thirdly, the prices are excellent and Burton is quite cheap considering the quality and they also do sales quite often and their summer 70% off sales are brilliant. They also offer 10% student discount which the high street fashion market leader H&M do not offer. Overall, I would give them 500 stars not 5!
I am happy with burtons, its easy to shop on their website, I really like the fact they have a model which shows his height i.e 6foot 1, this is perfect as sometimes I am a large and other times I am a medium. This system of the model height helps me work out if something will be too big or small
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
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