Review Time
I am so relieved that I am not the only person who this company has kept the money and kept the goods returned to them. Also the lies in the emails sent to me defy anything I come across in a long time and I am over 70. I thought this kind of practice belonged to uscrupulous sellers who we risk buying from.
I ordered a pair of shoes from this company, they sent me a used and worn pair, the shoes had creases all over and the soles were dirty. I sent images of everything to them, the member of staff that responded did not even pretend to care enough to properly apologise. I just received a careless ‘sorry’ and was told I will only get a replacement pair if I send the used one back first. The person I spoke to was called Luke, I think Luke needs some training on how to deal with complaints better considering he works in customer service. This is the first and last time I’ve purchased anything from this awful company, the only positive thing I have to say is that Rey was super helpful and sorted the issue right out.
Absolute liars and swindlers. They literarily stole my money. They had falsified information about delivery and dispatch and requested a return for dispatched order. I waited 3 months for my order and after I had a conversation with more then 50 emails with the support team in others 3 months for money return. I'm still waiting for money... Never buy from burton.co.uk.
What certifiable idiot sends out 2 pairs of sun glasses in a plastic bag with no packaging and expects them to arrive undamaged ?. Hermes stuffed this bag through my letter box and both pairs are damaged with lenses loose in the bag .BUK100292113
17/08/21 - I have today had an email from Jade in customer services to say that my refund can’t be processed even though they instructed me to cancel the claim with PayPal so they could process. PayPal have taken pity and have refunded me themselves and will place a marker against PayPal. I suggest others do the same with PayPal or Credit card company and do NOT cancel the dispute. This company has messed me around a lot and have basically withheld my money which I call fraud or theft, I can’t make my mind up. This is regarding a Burtons order which they are part of. BUK100139571 . Please look at reviews on Boohoo and Burtons!!! You have been warned!!!
needed some stuff - saw they had free next day delivery so ordered a bit more to take it over the £50 threshold. Did the order on my phone but when I got the confirmaton email in a minute or so it said 5 day delivery. Almost impossible to contact them and when I did (whatsapp, twitter and facebook) they wouldn't change it. I needed stuff next day so eventually I re-ordered on my computer and went to the section (I didn't see on my phone!!) where I could specify next day delivery. Why didn't it default to the offer they were making - what a shower.... Now I will just return the order I placed earlier (at their expense - crazy business practice). However it will be the last order they get from me - tricked into ordering for free delivery - ha.... No wonder everyone buys from Amazon!!!
Ordered 2 pairs of black trousers was both for 20 had extra off paid 18 plus delivery came to 21 had within a week and the tags said 40 each and was excellent quality, have brought these from shop before and am really pleased with the quality and look..my son looks smart for school..would recommend
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
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