Review Time
I Ordered some mens clothes items last week,package arrived on time but there was a very strong odour of my clothes a shirt,trousers and jumper had this smell of disinfection or medical smell like deep heat cream washed the items twice on a hot wash with stain remover still the smell was there,I Took the items to my local laundarette they cleaned them dried them but yet again the very strong smell could not be removed.a waste of money i should say that i bought these items on a knock down sale on there site,but its a true saying you get what you pay for rings true,and particularly when it comes to burtons menswear online,AVOID!!
Excellent customer centric support service. Was impressed the support over WhatsApp and they agents (Zoe and Fiona) supported me without much delay. This is one of the quick way to get support in my experience. I was unsure about the return process and this is my first return experience. After my interaction, now I am confident on choosing online for shopping. Pricing was excellent.
After a week of ordering. today I received the items I had ordered. Contrary to most of the negative comments I see here, I am really satisfied with the quality of the goods. At least for the money I paid, I received quality goods, and that's important to me. I also found out today that they have products made from recycled plastics, I really support this great job of Burtonmenswear company.
Seen a fair few negative reviews about Burton so felt it was right to share my positive experience. Great price and easy site to navigate. Items dispatched promptly and arrived quickly via Hermes. Had such a good experience I have ordered more items since.
Here we go yet again !Another complaint about Burton Menswear sharp practices on line I purchased an item of clothing following receipt of an e mail dated 20/6,with a limited time offering of an additional 10% off the already discounted price and FREE NEXT DAY DELIVERY specifically for the offer.Guess what,when it came to the payment screen there was no free delivery overide put in place.Not only in direct contravention of the obligations placed by "The Advertising Standards Authority"but a blatant misrepresentation under the auspices of the "Consumer Rights Act".I sent an e mail to Burton Menswear(their e mail button STILL DOES NOT WORK SOME 3 WEEKS AFTER REPORTING IT BEING FAULTY)FOR ATTENTION OF CUSTOMER Relations Escalations and also guess what ? my request was ignored and dealt with a person in their standard CS correspondence dept whom proceeded to state that as standard delivery was selected next day delivery could not take place.To add more ignorance,my request to be refunded with the standard delivery charge i was obliged to pay(to ensure my order was processed) was totally ignored despite my highlighting the website error etc.This was a clear example of unqualified staff with little or no idea of business acumen and as a corollary a waste of my energy in asking for a simple action to be executed consequent upon the website fault ref failure to overide charges for delivery notwithstanding 2 clear statements on the e mail received stating clearly "FREE DELIVERY" ! When i ask for my e mail to be responded to by "customer experience escalations,i do not expect a none descript to respond with a ridiculous illogical and silly response.Previously,a lady identified as Jade J has dealt efficiently with my immediate preceeding complaint about another seperate purchase. to which my complaint and evidential documentation refers.I merely ask that the legally entitled refund of £3.99 representing the delivery charge i was obliged to pay for proposed despatch of goods WHICH SHOULD HAVE BEEN FREE be processed forthwith. AN UPDATE FROM THE CS STAFF AT BURTONS MENSWEAR ! BECAUSE I ONLY PAID £3.95 NOT £5.00 FOR DELIVERY (eventhough delivery was free but their systems were faulty and would not default to free delivery hence i had to make a delivery payment) They are saying they cannot refund me because i chose to pay for standard delivery not next day at a higher price EVEN THOUGH IT WAS FREE.I CANNOT GET THROUGH TO THEIR POOR INTELLECT, THAT DELIVERY WAS FREE SO I SHOULD NOT HAVE HAD TO MAKE ANY PAYMENT OPTION FOR DELIVERY.(I keep having to repeat myself,am i going mad ? ) HAD I NOT MADE A PAYMENT FOR DELIVERY-EVEN THOUGH IT WAS FREE,BURTON MENSWEAR WOULD NOT HAVE SENT ME THE PARCEL FOR MY ORDER.SOME OF THEIR CS STAFF really do need to be retrained.The service is beyond diabolical !I will now make myself absent to the world, as i go in search of a solid brick wall against which, i can bang my head against, to establish if i will then wake up from the nightmare that is Burton Menswear !If any Senior Manager/Directors at Boohoo (The new owners and parent company of Burton Menswear)read this,i suggest they investigate if it was a good idea to buy them from Arcadia given their now toxic brand and incapable/lacking in fundamental common sense "back office" operations.ENOUGH SAID !
I've bought lots of clothes online from Burton over the years and they were my 'go to' company - I knew the clothes I bought would fit and the customer service was excellent. My view has now completely changed. I ordered a suit but only the jacket arrived and not the two pairs of trousers - really useful! I returned the jacket on 24th April and received confirmation of delivery on 26th April. It's now 13th June and I haven't heard anything from Burton's, never mind a refund. They haven't replied to / acknowledged any of my messages to them so I don't even know if they've been read.
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
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