Review Time
I bought a fridge freezer and requested the old one to be recycled. On delivery the courier told me he had no instructions to take my old fridge. I called buyitdirect customer service who said they need to create a collection for recycling order with their recycling partner Homesmart who would contact me within 2 weeks with a collection date. After 2 weeks I had not heard from Homesmart and contacted buyitdirect again (both times when calling them I spent three quarters of an hour on hold). The customer service agent told me they were following up with Homesmart and would contact me by end of business. I asked if they had a case number and contact number for me to arrange collection with Homesmart directly to speed up things. But buyitdirect said since they ordered the collection of my old fridge they would have to follow up with Homesmart. So I never received a case number, or contact number, and I never heard from either buyitdirect or Homesmart. In Ireland, the sale of electronics goods is subject to the WEEE directive. If buyitdirect serve the Irish market they should honour the recycling directive. While there is a "We recycle your old appliance" link on the buyitdirect.ie website, this link brings you to a generic information on WEEE but there is no procedure outlined, no number on their website to arrange for recycling, and no "request recycling" option either if you call customer service. The recycling info is misleading as the service, at least in my experience, is not being provided. I find this dishonest and very disappointing. I will not order from them again.
I purchased an Ottoman Storage Blanket Box for €179.97. After realizing the item would not fit in my room, I refused delivery. The item was returned sealed and unused.According to the refund breakdown provided by the company:Subtotal: €168.98Promotion applied: €-17.56Total (ex VAT): €126.19Total (inc VAT): €155.65There is no clear explanation for why this calculation results in a refund lower than the original amount paid. This in unacceptable!
We ordered bunk beds on 19 November with a delivery date of 5 December. No tracking information was provided. 5 December arrived and the beds did not. My account online simply said Order Complete. No tracking or delivery details were available on the website. The beds arrived on 12 December, exactly one week after the original date. The beds seems to be good quality, we have just assembled them.
Buyitdirect.ie is always my first stop to buy anything for the business. Prices are competitive and the goods arrive on time and as described on the site. It is also very easy to navigate the website and find what one requires.
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