Review Time
I contacted the company by email previously with an enquiry re delivery date of 2 beds & a mattress. I didn't receive any reply only the automated one. Then the following day I received an email asking about customer service of which the was none According to the website I was expecting a delivery on the 18th Dec. It never arrived & there was no communication from the company. When I did contact them I was told that the delivery had been completed. I informed them that it hasn't been as I hadn't received the items. They were to contact the delivery company and query this. I was to be contacted by the company on Saturday 20th & it never happened. As of today Sunday 21st I've just rang them to ask about this & I've been told it'll be tomorrow before I get an email about this. The lack of communication is appalling. I do not want an email I want the goods I paid for or at least someone to let me know when they will be delivered. I'm hoping this gets resolved tomorrow but as of this moment the company has been appalling with their customer care.
I bought the Grey Double Ottoman Bed with Winged Chesterfield Headboard - Safina. It’s a great bed, very good quality. The delivery was completed within the specified timeframe. The delivery team was very friendly and careful with everything. The only issue was that assembly took longer because in the manual it shows one step where the ottoman is closed, but actually, to do that, you need to put the mattress in the bed so the weight helps to close it. I realised it after spending a long time trying to close it and thinking it was broken, and after watching a few videos, I found this tip. I had a lot of fun assembling it with my 7-year-old daughter. My mother-in-law now has a great bed to sleep on when visiting us; she loved it.
I purchased an Ottoman Storage Blanket Box for €179.97. After realizing the item would not fit in my room, I refused delivery. The item was returned sealed and unused.According to the refund breakdown provided by the company:Subtotal: €168.98Promotion applied: €-17.56Total (ex VAT): €126.19Total (inc VAT): €155.65There is no clear explanation for why this calculation results in a refund lower than the original amount paid. This in unacceptable!
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