Review Time
This company are thieves, liars and cheats who will do and say ANYTHING not to give you your money back. My two ovens are faulty and they are telling me that one is out of warranty even though it's only 8 months old and telling me there's nothing wrong with the other one even though there's an obvious fault with both of them. The customer service is dreadful with different workers answering my emails (or not answering at all) and all giving me different replies (all negative). It's obvious that customer service are trained not to take back faulty products or issue refunds under any circumstances. They are trained to browbeat the customer with gaslighting, lies and denial of the customer's legal rights until the customer finally gives up from weariness. But buyitdirect.ie I will not be browbeaten and to all you other unhappy customers: lets not give up until this nasty company meet their legal and moral obligations.
Ordered my products on the 17th of November. Products were scheduled to be deliver initially on the 2nd of December. Took a day off work to be there for delivery and products never arrived. The following day I checked the status of delivery and date was changed to the 8th of December. I phoned customer service voicing my frustration as I previously took an annual leave day to be at the house due to working a role that requires 5 days on site. I was told by customer service that delivery would be there on Monday. Monday comes and delivery was no where to be seen. Again wasting another annual leave day of which I have limited days. I phoned customer service again and they confirmed that delivery will be made by the end of the week (we are now almost a month from the date of order) and surprise surprise delivery did not come. I contacted customer service again on Saturday (13th again voicing my frustration) to which I had no answer on where my delivery is and when is it being delivered. I would not recommend Buy it Direct to anyone, stay away and go purchase in curry’s. I ordered some appliances in curry’s and had them delivered in a week no messing about.
Fridge and Phone ordered at the start of December with a delivery date of the 15th of December, well in time for Christmas. Got a notification on the 11th that it will take up to 14 days to deliver. Go to cancel as a) would never have ordered from a company from the UK due to delays and tariffs but this is buydirect.ie so totally misrepresentation. b) These items are a Christmas gift and 14 days from now will be Christmas day.. maybe I should believe in Santa..? Now for the kicker... they have to contact the courier to ensure the freshly dispatched orders can be returned and that will take 3-5 working days and once they receive that confirmation it will take another 3-5 working days to refund me my money- So at best, I will receive my refund on the 22nd of December and the worst just before the New Year. Asked to speak to someone above (I was totally calm as this poor unfortunate is only doing their job) to be put on hold for 20 minutes and told that the Supervisors line is busy.. I bet they are or have given up and started on the Peach Snapp's early...Its pointless really waring people off this company as saps like me forget to read the reviews... Now have to find a few grand right before Crimbo to make wishes come through but not mine... Merry Christmas from Buy It Direct .CO.UK!!!!!!!!
I ordered a sofa which was exactly as described on the website, quality and ease of assembly was incredible. The sofa was delivered two days ahead of schhedule and dropped right into my living room. I had no need to contact customer service as everything was in order, cheaper than rivals and no qualms in recommending them.
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