Review Time
If i could give zero rating i would, Cadent came digging up outside my house never had the manners to knock on the door to move my car ! After they realised they had pebble dashed my Audi they decided to get a blast barrier out the back of the van & put it up and put a dirty sheet over the gravel on my car !! A bit to late to protect it now ! My garden and window sill was pebble dashed too but its the ignorance to my car that infuriates me , The four men outside my house on the 18th October were a jobs worth and had no consideration for people possessions & the footpath was left with dirt and gravel all over it !! I don't think they have used a brush in their life .
Absolute useless cowboy contractors ...left us stuck in our drive and used the front of a property for dumping dig out spoils ...dug everything out last week .. no notification.. no warning....dumped tonne of spoil outside my property blocked safe access to my drive then disappeared not been near job for 3 days ...and it's scheduled to be completed in 2 days ..... cowboy contractors should be stripped of their contracts... disgusting treatment of general public....
Residents on our road started to receive notifications from Cadent about two years ago to say they would be starting work to improve our gas services. They would give us approximate dates for turning our gas off etc etc. This caused problems for us as we had booked time out of the UK for some or all of the notified dates. However due to arranging fir family and friends to occupy our property we tried to arrange fir people to be here to allow Cadent workers to gain entry to turn gas on/off and re- light our boiler etc. Well despite all the notifications and my family being notified the works never materialised hence so much wasted time by ourselves. Until this last fortnight that is when suddenly the workforce turn up and dig up all of our pavements.Our gas was disconnected yesterday but I was in all day so no problem. That is until it was time to turn gas back on.It was off from 07:30 until 16:00 hrs when a chap knocked my door and made it very obvious that he had identified my boiler as being fixed in my loft. I confirmed this to which he replied that I should run my hot water and if it was running hot then my boiler was lit 🔥. I have a huge storage tank for hot water so I knew this was not correct but he was not interested in my view and so I closed the door and bid him farewell as I was trying to keep my house as warm as possible baring in mind I had no heat. Anyway my husband returned home from work later that day, accessed our loft and tried to re light our boiler. It would not light and showed an error code stating our gas supply was not being accessed.Long story short and another 14 hours later and four telephone calls Cadent send somebody to us who identify that a newly fitted pipe to our gas meter Apia’s still fitted with a cut off cap. Negligence that caused us untold misery for approx 24 hours. Terrible unprofessional company with unprofessional and ill trained work force .They think nothing if causing the public stress and misery. Could not care less about your well being.
I myself work in the customer care sector and without reasonable doubt, I know I would find myself without a job if I treated customers the way several of your employee's have.In August 2020, I purchased my first house and thought that this would be a joyful experience. You have wiped out any ounce of joy in this life changing movement. The house I purchased was without gas, so I had a look online and found Cadent's website which informed me of the services you offered, most importantly "we're also here to help". To say this is the biggest disappointment I've heard this year, would be putting it lightly. For the past 3 months, I have been unable to start works within my new home due to you. Not only has what seemed a simple request taken over 12 weeks to carry out, I have felt the most distress I have ever felt in my life. In the beginning, I was foolish to believe what the people on the other end of the phone were spinning me. But after the 3rd or 4th conversation, I began to take peoples names down due to the incompetence. Rosemary, Elaine, Nas, Faz, the list goes on. Fortunately, two people: Laura and Dave have aided me in more recent weeks - but still, there has been next to no progress. Only today did I receive my MPRN despite chasing this on the 27th October. This should have been done following the works carried out on the 22nd, but to my dismay nothing was done. Dave informed me on the 29th that he was supplying all of the information to his supervisor and that this would take 24/48 hours to complete. Consequently, this has carried me into the 3rd month of rent which is completely down to your miscommunication and should be accounted for. If I was to write the ins and outs over this 3 month experience, this write up would be half a mile long. But I will discuss the most important points and await your response. - On 22nd October when your team finally attended, they were instructed by a level 7 member of your organization to put right the wrong doing of the past few months. I walked them through the job and the sheets that your previous operatives had given to me (unfortunately, highlighting several of Cadent's mistakes). First of all, we were asked to remove our kitchen suite due to the operatives not being able to work with this in the way. The two that attended to carry out the job told us this is not the case and that they should work around the units or ask the customer if they could cut a section of the unit out and therefore access the pipe. Your operative had no right to ask this of us as we have now had to replace the kitchen suite which has cost over £2600- Secondly, when Paul M attended he wrote down that the works we needed were free due to it being a dual connection with our next-door neighbor as the 2 previous operatives had assessed both properties. What they failed to note was that next doors pipe had a gas leak. Forgive me if I'm wrong, but when 3 Cadent members of staff attend a property, to check a dual connection and fail to spot a Gas leak, I wonder whether your team are qualified for the job or whether employing just about anyone will do. My mum and dad both smoke, I dread to think how much longer I could have been sitting on a landmine if I had not continued to persist. Not only did Paul tell me someone would be in touch within 2 weeks with an appointment, 3 weeks passed by whilst the leak kept leaking.- Thirdly, there was no record of me ever ringing Cadent as no notes had ever been passed on. I have taken 3 days off work due to being told the Cadent team will arrive during a specified time slot. When we were reaching 15 minutes before my time slot was due to end, I phoned to check that someone was on their way - of course nothing had been noted down. 3 days off work to sit in a cold, empty house that I was unable to move into. I am completely exhausted by your company. As Laura agreed with me recently, it is clear why I am as infuriated as I am. To certify the above, I received a text confirming my time slot on the 22nd October, strangely - I had never received this text before. Almost as if I had been strung a pack of lies during all previous conversations and my "appointments".- Finally, not only has this caused emotional stress for myself, it has also affected my mother who is over 60 years old. She is prone to stomach ulcers due to stress and is due in the doctors next week. I'm sure if you wanted to take a listen to the recorded calls you can hear the suffering you have caused. This service has been appalling from start to finish. The only positive I can state is the team who attended have made writing this bearable. But I would not recommend your services to anyone. I have spoken most recently to Dave B stating I would like this experience to be escalated but no one has been in touch. I expect a response within 24 hours and a resolution plan as something must be done before taking further action.
My gas supply was disconnected today Job number 3004210048After speaking to British Gas they verified that only my gas Fire should have been disconnected not the whole suppl. British Gas came to the rescue and caped my gas fire until I get it repaired on the 10 November and reconnected my gas supply.I did tell them that my partner who is over 60 years old was coming home after having open heart surgery and I needed a warm home to come home too. The form was was completed incorrectly saying there was smell of gas when this was incorrect, Very disappointed with the Cadent operative who insisted it was policy to disconnect my gas supply for a gas fire. I would like to give no Stars if it were possible!
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
