Review Time
SCAM ….Item took 6 weeks to arrive then found everything was the wrong size and no way to contact them and the number given is never working. No invoice given , so called uk address unknown, company selling on face book don’t want to help as I have no invoice or order number
I was really scared looking at the reviews but didn't get any issues, received my packages on time and even early this time, the second time my aliexpress order ships with them. They delivered it to our mailbox, no issues, no broken parts and the products work as advertised. The tracking website is also very accurate which is nice.
I bought a cat bed on BFF Pets and it was too small. On their webiste it says that there is a 30 day return policy. I emailed them 4 times and never heard back from them. The only phone number listed for them is China! (Cainiao). DO NOT BUY FROM THEM.
I never know if a package send by cainiao will arrive on my location!Now they say it has been delivered in my mailbox BUT my mailbox is empty! Delivery time is later than 11PM !!!Not one package sent by cainiao arrives without any problem! There's ALWAYS issues !!!
Said that they tried to deliver and my address was wrong which it wasn’t so I told them to re-deliver and no response until five days later.Tried to get on the phone with them gave up after 20 minutes on hold, tried to message through WhatsApp, which was so obnoxious because you have to wait for 26 people in front of you and then when it’s your turn, the message says sorry the customer service center is closed now. At 11 AM.Absolutely horrible customer service pretty much nonexistent. I don’t know why AliExpress uses them Temu Uses much better delivery services!!!!
What a joke of a company my parcel is already late from its delivery date and now it shows it needs to be inspected by customs.this company doesnt have a uk number and is not responding to my emails.Why would the item be stuck in customs again neither aliexpress knows whats going on and nor this company is replying.I have told aliexpress i will dispute this with my card company.I cant keep chasing these companys who are not able to provide any info.They should of cleared customs i have purchased many things from aliexpress never had an issue woth other companys but this company yes theres been an issue.
According to their website, my parcel arrived in Australia on 19-February. It’s now 15-March and no sign of it in Melbourne.Update on 27-March. Still no delivery and no email from Cainio despite what they said in their response below.
I live in Kenya, I have a package UA756812914AE who's delivery is several days due, and many others supposed to be on the way. No way to get in touch with them, no communication, just basically don't know if I'll ever get the package at all. Cainiao is a complete disappointment.
Cainiao overall is a good logistics company. They handle A LOT of volume going thousands of kilometres away, so it’s expected that occasionally some things will be lost. I have used their services hundreds of times and only a handful of my packages have been lost. I’ve also used their consolidation services extensively as well, which are also acceptable. They offer English support on their app for the consolidation warehouse, however you will sometimes have to push them hard to reweigh a package that was clearly overweighed. I can say I would recommend Cainiao, but you should be aware of these risks you face.
Every time I order from Amazon I pray that this set of jokers will not be doing the delivery. If it is them, I know it won’t be delivered.They either lose it, or show up at 4pm when I am at work insisting I collect it from a van outside the village where I live. Effectively making the delivery impossible. I provide lots of options…other times, leave it etc etc.
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