Review Time
Great Shutter. Just got round to fitting to a recessed bathroom window. Sizing was excellent and fitted perfectly. Got some good advice from them (via the chat line on their web site) before ordering which was well worth the time, Very friendly to deal with. Delivery was within the time scale promised.Based on my experience I would recommend. Might now consider fitting to a couple more windows.
Almost half the price of other brands, delivered very quickly and quality/fit was perfect.Some basic instructions and parts list included in the box would be advantageous. Had a problem with adjusting the hinges but a phone call sorted it out straight away.
The shutters took 4 1/2 months to arrive , longer than the predicted arrival date , but nobody contacted me to inform me. When they were finally delivered , I had no notification so it was pure chance that I was in. The shutters do look nice now installed and the frames fit perfectly ( made specifically to my measurements) , however the shutters don’t fit perfectly within the frames in that there are quite a few gaps that let light through and the slats don’t fit together very tightly. When I contacted customer service I was told this is how they are , just designed to block up to 70 % of the light out . So if you’re looking for something that blocks out more light , these shutters may not be for you. Since writing my review , they have reached out and offered a goodwill gesture to compensate for the long delivery time , I’m very happy with the level of customer service from them.
These shutters are absolutely fantastic. We are both pensioners with no DIY experience but we managed to put them in on our own. It did take around 14 weeks to arrive but they are well worth the wait very good quality. They were half the price of the ones you get fitted by a company. We did 3 windows downstairs. Now thinking of saving up for the upstairs. Will highly recommend California Shutters.
*UPDATEThere is no confusion here, I should never have trusted the phone call was true! Again, if your looking for shutters don't always believe California Shutters, I know I won't!*UPDATEI was called by California Shutters to ask if I would amend my review I would receive an extra payment, I updated this review and to date there hasn't been an extra payment on top of the good will payment! * PLEASE READ ADDENDUM BELOWMisleading delivery times when orderingPoor communication regarding deliveryBroken, faulty and wrong shutters delivered (twice)Apart from one member of customer service, customer service agents are unhelpful and rude!
I have ordered 5 shutters from this company and when I have had an issue ( not through any fault of themselves ) they reply as soon as they can 1. I lost a pin for the shutters? 2 pins sent within 3 days 2 I lost all my confirmation emailssorted out straight away with the remaining order numbers I personally give this company 10/10and I do not normally give reviews Maybe it's something I should be doing.. I would like to thank Michelle also from customer service advice
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