Review Time
Terrible quality items which bore no resemblance in any way to the photographs or descriptions. Blatant misrepresentation . Also they pretend to be in London and are clearly not. The clothes have gone straight to textile recycling - I wouldn't insult our charity shop with them Avoid like the plague..
I would actually give no stars but this is not an option!!Material horrendous, unwearable as so scratchy.I returned the dress immediately at the beginning of April and I still have no refund. Yes my fault for not doing proper research. Lesson learned!It is not obvious it is coming from China and yes you have to pay for the return.Do NOT buy from this company as it is a scam
I have been their customer for years, but recently I made a purchase from their online warehouse sale and was extremely disappointed. They sent me a completely different color and print, a low-quality item at a relatively high price, and are refusing to issue a refund.
I placed an order in March. According to tracking it was delivered on 3/31/25. I never received it. I contacted them and all they keep telling me is the are disputing with logistics company. I asked for a refund since the dress didn't come and even if they offered to send again(which they have not) it would not come in time. I requested a refund 3 times. I'll probaly never see my money. DO NOT buy from them
BE Warned this is a SCAM ! This company is not a shop in London it’s not a company in the U.K. it’s a front for a scam operating out of china ! I found out the hard way so don’t make the same mistake ! They run multiple scams with different names at the same time under different circumstances like closing sale due to Covid etc !You might end up receiving something but it’s trash in wrong sizes cheapest materials poorly made looks nothing like the pictures and that’s if you receive anything also the very second you place the order if you immediately ask them to cancel it they won’t and they will lie to you again and again mentioning their terms & conditions which are totally biased towards themselves and not worth the osier they are written on !!
All of the previous reviews are the same as my experience, ridiculous policy on 14 day return, even over our Christmas period when i purchased extravagant gifts to find ill fitting garments not even matching their own measurements !!! So angry and stuck with high end to no end The shop assistant char grin at my $3000 history ‘nothing compared to some ppl!!’wtfAttitude very poor, check yourself Camilla Target Kmart BigW far more courteousGo figure
I had a deeply disappointing experience with Camilla’s customer service. My partner, who lives in another country, bought me a birthday gift—a jacket in size M. Unfortunately, it was much too big, so we requested an exchange for a smaller size (S). Shockingly, they flat-out refused, citing that the 14-day exchange window had passed, despite fully knowing that we were dealing with an international situation.Their lack of flexibility was astounding—this wasn’t a request for a refund, just a simple size exchange. For a brand that positions itself as high-end, I expected far better.My advice: only purchase from Camilla if you’re 100% certain about your size, because their customer service is non-existent. They won’t assist you at all, and they clearly don’t care about customer satisfaction. I, for one, will never be buying from Camilla again.
Referring to Camilla, the Queen married to King Charles, hope she gets an early GP appointment to get better soon ! But, it makes my blood boil to see her having the unique title of the Queen !! Charles was 2 timer from the time he got engaged to Lady Diana saying “whatever love means” Charles and Camilla are a damn disgrace to late Queen Elizabeth the 2!! Hopefully Prince William & Katie will MODERNISE how the Monarchy could survive in modern times to command respect!!
PAC Fair disgraceful customer service from older lady short blonde hair - told lies to get a sale - I should have gone with my intuition when I asked for smaller size - I tried returning it for a smaller size after a week of just looking at it in my wardrobe not feeling happy - she was very nasty about return policy - could have used better manners - don’t accuse young assistants of lying to get sales when that is exactly what you did lady!! Avoid this woman at all costs💯
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
