Review Time
I ordered a fluffy jacket which took 3 weeks to arrive!The quality is so poor you wouldn’t even use as a dog bed!Multiple emails sent asking how I can return this awful jacket because only short time to return,no reply and no correspondence on how to return!!PLEASE DO NOT BUY FROM THIS SCAMMER!
If I could have put 0 stars , I would have. I purchased a kaftan dress from Camilla for a wedding in Marrakech. It took 10 days to receive package with DHL due to missing information from Camilla. I had to call DHL to fix the problem. I unfortunately received the dress after leaving on my trip. I called the company and let them know that I bought another kaftan dress from Camilla through Bergdorf Goodman. I needed an exchange so I do not end up with the same dress style. They refused to exchange the dress because of their return policy of 14 days. I got in contact with them 6 days past the 14 days return policy. I am disappointed by Camilla and their poor customer service. I will never buy Camilla products again.
I ordered 3 items from an on line sale that Camilla had last August. The parcel never arrived at my home. After multiple emails to ask where my order was they agreed to send the items again. They never arrived. I asked for my money back but was told that they couldn't refund me because of the cost of postage they'd paid!!! All contact has ceased. Very very disappointed. Definitely won't buy a single thing from them again.
I ordered a coat and nothing like description! Poor quality and way over priced. It’s in the sale so no refund. I paid over £900 and I could cry as it’s so bad. I never leave bad reviews but this has upset me so much and dont want anyone else to order anything from them as they quality is bad. So im left with an over priced horrible coat.
Di smith,,,,,Purchased a dress in shop , service great ,, Then I find that it’s on sale for 25% off ,, call the shop I purchased from & even thou I have been buying her clothes for a long time they would not give me a discount on next purchase ,, So I will not be buying from them any more , Not great service ,, ok to take your purchase , but no after care at all. Disappointing Camilla
Bought my wife a kaftan " on sale" from Armadale Store. It was 20% off even though the store was advertising up to 40% off, but the shop assistant could not tell me what items were actually 40% off. Looked on the David Jones website today to find the identical item $180 cheaper. Rang the store then said Sale Items can't be returned or refunded. Spoke to Head Office, then said the same. Do not buy from Camilla their customer service is non existent and their signage in store is misleading and deceptive. Not happy!!!
Just a shout out to Lucy at the Armadale Melbourne store. Lucy is amazing! Helpful, friendly and just lovely service. Besides loving the brand , honestly all Melbourne stores l have frequented , you cannot beat C&M staff! Looking forward to my next purchase and wonderful service. Super happy customer
Never buy a product from Camilla. I received my parcel just 4 days ago from the post office and booked the return immediately, but it has not gone through the system. I have to check with the post office. To get the item, they did not send it to my house.and the policy return is 2 weeks from the day Camilla posted the item; they are not allowing me to return. It is expensive, and the item does not fit , wasting a lot of money .
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CAMILLA AND MARC is an Australian women's fashion label launched in 2003 at Australian Fashion Week by Sydney-based brother and sister Camilla Freeman-Topper and Marc Freeman.
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