Review Time
Very happy with Carat customer service. Bought a Gold Cady Solitaire necklace for the wife (anniversary gift) and 9 months later it looked like it had changed colour. Informed customer service (Leanne and Roxy) who requested me to send it to their workshop who then cleaned/polished it for free (still under warranty) and now it looks like new! Many thanks and highly recommended.
Ordered on line 11th September and still nothing received or correspondence from them so 29th September emailed customer service and quick response received saying look into my order after 1 week I emailed again for update and very nice apologetic email saying order should be received soon ....these were a birthday present for 2nd Oct I finally received my order on 9th October.....I would have appreciated a email informing me of delay instead of me having to do the correspondence
From my initial contact with the after sales team at Carat regarding the repair of my earring to its safe delivery back to me I couldn’t have felt better cared for. I have long enjoyed selecting and wearing my beautifully designed Carat jewellery and now I feel assured that, should any of my pieces need extra attention, that I will receive the best attention and care.
My daughter ordered me a ring for my birthday but it was never received. They insisted it had been delivered to the shipping address but the delivery picture didn't match the shipping address. They then said it had been delivered three doors away, but it hadn't and again the delivery picture did not match that address either. I have emailed them all the relevant information several times and told them to check what I'm saying on Google maps, but have received no reply. My daughter has spent hundreds of pounds with this company in the past, but if something goes wrong they don't want to know!
Lovely jewellery and customer service team! I needed my jewellery delivered in time for my wedding so I have contacted customer support team for help. Leanne was very prompt to respond and very helpful, reassuring me the order will be delivered the next day, which it did! Would definetely buy again and reccommend!
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
