Name: caratlondon.com
Telephone: 000000000
Rating: 4.4

Paygasus Guest

A beautiful gift for my daughter

Even though I had to wait longer than anticipated for my jewellery, it was well worth the wait. When I made enquiries the customer service I received was excellent especially from Leanne. Thank you, I would definitely consider purchasing from this company again.

Date of experience: May 15, 2023

Anne Guest

2 years ago

Easily broken

I bought a heart shaped diamond pendant and platinum chain for my daughter’s 30th birthday. The pendant dropped out of its clasp after a month. Carat replaced it but said it must have been her fault catching it on something. The same happened again less than 6 months later so I took it to a jeweller for repair. The completely remade the clasp because it was not fit for purpose! Now the chain has broken again and is not repairable. I am disappointed with the quality, particularly as this was a special gift for her 30th and I hoped it would outlast me. I won’t buy anything from here again.

Date of experience: Apr 22, 2023

Hervey Guest

3 years ago

Don't waste your time

Avoid at all costs - ordered a jewerly set as a gift for my fiancee was told 5-15 days.After 2 weeks of no response from them I was told they thought it would be in stock nearly 2 months after the order date.

Date of experience: Apr 07, 2023

Sandi Johnson Guest

3 years ago

Great Service

My wife loves the ear cuff but we had to return it due to a minor issue with the clasp.CARAT's aftercare service was excellent and they arranged for a replacement. Thank you to Roxy for your assistance.

Date of experience: Mar 22, 2023

Deb Baker Guest

3 years ago

Customer Service

Fantastic customer service from Leanne who arranged expedited delivery for a birthday present when I was let down by another company. Cannot thank the team enough for saving the day!

Date of experience: Mar 08, 2023

Velvet Long Guest

3 years ago

Leanne was amazing from start to…

Leanne was amazing from start to finish! Her level of customer care was impeccable ! She puts customers needs and wishes at the forefront of the business! She’s a star and an asset!

Date of experience: Mar 06, 2023

GW23 Guest

3 years ago

Needed a last minute birthday gift

Needed a last minute birthday gift but wasnt sure whether I'd be able to acquire it in time. I was put in touch with Leanne in customer services who was able to ensure the items were sent same day. Great service!

Date of experience: Mar 01, 2023

Naila Guest

3 years ago

Excellent customer service

Excellent customer service. Responded quickly. I needed to the product to delivered next day and Leanne (Customer Service Advisor) assured that it will be sent next day delivery by contacting the warehouse team. They went above and beyond for my Wifes Birthday. Very Happy! My wife loved the bracelet as well. Will definitely be buying again

Date of experience: Feb 24, 2023

Doug Kelly Guest

3 years ago

What A Service!

Special thanks to Leanne! Customer support is A+! Questions answered in no time, greatful for your help! Hope to get the earings before valentines day;)Thank you!Aleks

Date of experience: Feb 05, 2023

CP Guest

3 years ago

I wish I could give Leanne 1000 stars…

I wish I could give Leanne 1000 stars but my heart gives her 1000 stars her professionalism was superb, and this is what customer service is all about. It's very rare to get this level of communication and I think Leanne deserves the respect in her line of work. She was truly amazing even though I haven't met her. Her kindness and support and friendliness and the help she gave me during my enquire was outstanding. Leanne deserves a reward for her hard work and I highly recommend her service. Keep up the good work Leanne hope you will see this review. Thank you for a great service and looking after me on my jouney of my first purchase, of a beautiful piece of jewelry. kindest regards Sharon