Review Time
Leanne in customer service was fabulous. She answered my question concerning the product piece I ordered. Then when I needed to be notified before my order was dispatched she sent me an email letting me know it was about to be dispatched and was that dispatch day alright with me. She was there every step of the way. Best customer service ever. So grateful for all her help.
Horrendous customer service. I received a pair of Suriya Ear Jackets for my 30th birthday which were damaged, the same stone missing on both earrings, so very clearly a manufacturer issue. Unless I asked the person who gave me the gift for their receipt to return them, I’ve had to pay to have them fixed, despite them never being worn and it obviously being a fault with them as it’s a bilateral error. It took two weeks after returning them to hear back from them, and now they have my money, it’ll take a further 2-3 weeks to fix. I’ve never come across poor service like it.
Awaiting my purchase but wanted to commend Carat on fabulous customer service when sorting out a query I had when ordering. Leanne has been very efficient and reassuring that she could help, and for that I’m really grateful. Thank you x C Allen( Whitley)
I purchased a ring and I needed to be delivered within 3 days. I sent the email on Monday 14th of August night and at 9:13 on the following morning Leanne replied to me saying she has asked to be dispatched and indeed it was the ring will arrive today 16th of August. Thank you very much Leanne.
I bought a pair of Lana Ear Jackets and they sent it our with one jacket missing. I queried this with them and they have returned the incomplete order to me and basically told me that he didnt leave their warehouse in that condition. i also explained to them that the packaging was also compromised and they have still held me accountable for the items. I have reported them to Klarna and CAB. I have also lodged a complaint with the FOS. These Companies should not be allowed to get away with this and the Consumer to be liable. STAY FAR AWAY FROM CARAT!!
I ordered a beautiful bracelet for my granddaughter’s 18th birthday. Like all young ladies, she couldn’t decide what she wanted, then took ages choosing which bracelet , meaning I was very short of time to get it for her birthday.The customer team were amazing and it arrived just in time. Overall, communication is excellent and responses speedy. Thank you
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
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