Review Time
I placed an order for the Harlow ring, was hopeful that it would arrive in time for our forthcoming holiday and Amanda in customer care could not have been more helpful and I received it the very next day- amazing service, thank you so much!! Oh and I love the ring- beautiful!!
Bad experience so far. Ordered some diamond earrings for a special birthday’s present on 23/04/23 and still not received the item. Tried to contact customer service and the answer I receive is always that they are expecting some further delays of 4 weeks and they can process a refund should I wish to accept it. I’ve been trying to contact customer service for the past 3 days with no reply yet to get a further update as we now hit the 2 months waiting time.
Purchased Francine Round Prong Tennis Bracelet (Gold, 16cm). Perfect fit for both daily-use and special occasions. I’m getting compliments all day! Aftercare is also excellent. A safety catch of my bracelet came loose but I got it fixed and had it back to me in just a matter of a week or so. Thanks very much!
Carat London are fantastic to deal with. Their products are stunning. I had a problem with a return and Leanne and the team did everything in their power to help replace the ring and now I have a stunning emerald cocktail ring which I love. I highly recommend Carat London to anyone thinking of making a purchase.
This was my first time shopping with CARAT London. I required some technical support with my account, and received an efficient and exceptional response from Leanne. She resolved the technical issue. Furthermore, she responded to further queries about the item I was looking at, and ensured this was dispatched without any delays. I've received the item within two days. This is a unique piece of jewellery, which looks great. I look forward to shopping from here again. Many thanks to Leanne for providing exceptional customer service.
Terrible service. Ring ordered 4 March and received end of May! Unhelpful customer service who didn’t even offer apology for missing a special date as righ was ordered as a gift. Would never buy from them on-line again!!! Such a shame to ruin a lovely product with awful customer service!
I had made an order for several items, two of which arrived damaged. I contacted customer service straight away, and the treatment throughout the entire process was fantastic. I always received a very quick response (within 48hrs), which was also very helpful in explaining both the process of returning the items in exhange for new ones, and how to follow-through with next steps. Within a couple weeks, I sent back the damaged items and also received new ones in perfect condition. The whole process was seamless, swift and easy. Plus, Roxy from aftercare serivce was great!
I contacted Carat to enquire whether an order could be fast tracked more quickly than the 5 - 15 day stated on the website. Leanne from customer service emailed me and explained that she would assist me in fast tracking the order which she did this morning.Really good and courteous, first class service from Leanne
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
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