Review Time
I contacted a legal helpline and received outstanding support via email from a representative who provided valuable advice on my current legal situation. They took the time to understand my circumstances, answered my questions thoroughly, and helped me achieve the clarity I was seeking regarding my options. A great experience overall.
On behalf of my family, I want to express our deep gratitude to the team for their professional guidance and empathy during our family's most difficult time. Their support has been invaluable, and we appreciate everything they've done for us.
I instructed Carpenters (Lynsey Pennington) for a personal injury claim arising from an accident in 2021. The team negotiated a fair settlement on my behalf and worked through the legal steps to finalise the claim. Lynsey explained the Conditional Fee Agreement and the process clearly, and the case was passed to Costs & Debt Recovery smoothly once settlement was agreed. Overall I found the service professional and effective — I would recommend them to others seeking representation for similar claims.
I am exceptionally happy with the service,and professionalism that the Carpenters team have provided throughout my experience with them. I would call it a journey, though the process from start to conclusion wasn't that long at all. Dominic Howard was particularly helpful and with compassion and empathy managed with patience, to explain the process step by step in layman's terms. I am so glad I had this team by my side.
Had a vehicle accident September 2022. Police involved liability was admitted straight away and now over 3 years on nothing. From the beginning 1st medical assessment was told its whip lash will be 3 months till I recover. Had physio no help apart from after that now have a creeky neck every time I move (thanks) . Now must have had at least 3 lots . Still having more to this day. I've had sports therapy with shock treatment no help. Had I think about 3 mri scans and last one a neurologist or specialist comformed that I have 2/3 slip discs and that nothing can be be done and will have to put up with the pain for rest of life . And even after that a few weeks ago I get a letter stating from a professional medical person that I need more physio and that my (slipped discs ? ) symptoms should be sorted with in 3 months? Is this a joke yes I do think .I then phone carpenters and ask what is going on and telling them (even though sent all medical reports stating about no operation no cure) I also stated about loosing mortgage house and lost every thing including eages , they reply with "you cant claim for loosing house and you might be albe to claim for some wages lost , i think ypur claim might have to be passed onto someone else as may go over £5000" Over £5000 ? You think well 3 years of wages lost In full time employment (20 years same company) what about future employment wages lost out hmmmm What about loss of what my house value would be in years to come £10000's . What about my mental health ....There is so much more wrong with my claim I can't remember now. If I remember I will add to this list .My Reference is : SOU1042/01613/2 .
I had an accident in February 2025. It was completely not my fault and an obvious no-fault accident from my side, yet Carpenters have handled my claim terribly. It is now 29th November, over 9 months later, and there has been no meaningful progress at all. They ignore my emails, ignore my messages, and I only ever hear anything if I constantly chase them.I am still injured, and these ongoing symptoms were not included in my medical report. I have still had no update on whether they will arrange a second medical review to accurately reflect my current condition.For a company that is supposed to support people after an accident, this has been genuinely disgusting. I would be happy to update this review if they finally communicate and move my claim forward, but right now I cannot recommend them to anyone.
Carpenters have handled my case excellently, from start to the conclusion I have been kept so well informed of how the case was progressing. I was supplied with all the information I needed. Emma Rankin initially handled my case then Jack MacGregor, both keeping me well informed and keeping me involved if I had any concerns.Excellent service.
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