carpentersgroup.co.uk

3.4
3.4 Based on 161 reviews

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Average Rating

3.4

/
5

161 Reviews

5 Star
53%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
37%

Filtered Reviews

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Review Time

Butch Campbell
Well my experience with Carpenters has been nothing but perfect. My case handler Amanda Marshall has

Well my experience with Carpenters has been nothing but perfect. My case handler Amanda Marshall has been amazing throughout. She has kept me up to date with everything every step of the way, explained how everything was going to happen, she contacted my employer to make sure that they did not want any of my compensation for sick pay i had received during my time off work because of my accident, always sent me either an email or phone call if there was an update on my case. I could not recommend Amanda Marshall enough she is a credit to the company and if anything else like this happens to me again and my insurance use's Carpenters i will be requesting Amanda to deal with my case. My claim started early Sept 2025 and i have now just accepted an offer Jan 2026 so very fast and dealt with efficently. A massive 5 stars and more from me!!!

5
Date of experience: Jan 27, 2026
Angelica Ross
Supportive Legal Assistance During a Difficult Time

The legal team assigned to me after the tragic accident involving my loved ones provided exceptional support. Once they took over my case, the representative was compassionate, helpful, and understanding. They arranged therapy to help me cope with my grief and regain my sense of self, for which I will always be grateful. Although the outcome wasn't what I had hoped due to the opposition's lack of kindness, I ultimately chose to settle after four years. Nevertheless, I was very pleased with the guidance and care provided by the representative and their team. Thank you for the significant impact you made on my life.

4
Date of experience: Jan 01, 2026
arrylipton31
Lyndsey provided excellent assistance

Lyndsey managed my case, and I am truly satisfied with her service. She was clear and knowledgeable throughout the entire process.

4
Date of experience: Dec 06, 2025
Hudson Kelly
Outstanding assistance from the helpline

I reached out through a legal helpline and received excellent support via email from a representative regarding my current legal issue. They took the time to understand my situation, answered my questions thoroughly, and provided practical advice, helping me gain clarity about my options. It was a fantastic experience.

5
Date of experience: Dec 05, 2025
Lance
Terrible service, avoid at all costs

Avoid this solicitor group at all costs! They have been unresponsive and have not recovered my costs after nearly two years. Their customer service is nonexistent, and I've had to send countless emails just to get a reply. If you are in an accident, seek a different firm that will put in the effort to recover costs.

1
Date of experience: Dec 05, 2025
Kim Walker
Compensation finally resolved

I finally resolved my long-awaited compensation, thanks to the hard work of various team members, especially one representative. I appreciate their prompt responses and support throughout the process.

4
Date of experience: Dec 05, 2025
Kim Butler
Helen provided fantastic support

Helen was fantastic! She kept me informed and took care of everything. The system was a bit disorganized, but we got there in the end. Ultimately, I received the right outcome and couldn't ask for more.

4
Date of experience: Dec 05, 2025
022Paco22088
Frustrating experience with representation

Things started off well, but after my case was transferred, I had to handle everything myself, making their representation feel pointless. I've been trying to get a payslip from them for four months with no success, despite numerous calls and emails. It’s frustrating to feel ignored and left in the dark about my claim.

1
Date of experience: Dec 05, 2025
Ruth B.
Lack of communication and support

I have not received any updates from the solicitor regarding my policy after my car accident on December 8, 2024. There has been no communication or payment.

1
Date of experience: Dec 05, 2025
Deorwine H.
Chloe was outstanding throughout

Chloe was exceptional from start to finish. She guided me through the process with politeness and professionalism, making everything easy to follow.

5
Date of experience: Dec 04, 2025

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