Review Time
My case has been with Carpenters for 16months now, I have been chasing them for most of this time and get no response from their online portal that they insisted I use, they don't reply to messages AT ALL??? I would advise anyone to use a different company as the service is very poor, don't even bother giving me any update on my case and the on line portal is never updated. It’s even states my claim status as - liability admitted. My claim started back in July/24 and now it’s Nov/25….and it continues…
After a very long time, and several case handlers, I was finally appointed a wonderful gentleman named James Spofforth. What a turn around. James was amazing, he replied to my emails promptly, he called me whenever I asked him to, the contact he had with me was nothing like what I had previously experienced. James was a very professional, knowledgeable, polite, calming person. He was extremely understanding of my nervousness and reassured me whilst being diplomatic. James fought my case so well that the other party made an offer and settled out of court. I really don’t think I could have mentally got through this whole situation without such a calming young man.Thank you James.
Thomas Parsons! Thomas provided excellent support throughout what should have been a simple case that became challenging. His communication was clear, he guided confidently, and thanks to his efforts, we achieved an excellent resolution. We are delighted with the outcome and grateful for his hard work.
Awful. Terrible company for road traffic accident if you get landed with them change straight away to digby brown. Carpenters Scotland are not even as good as useless I dont think they have any qualified solicitors to deal with your issue. Mine has dragged on over 2 years
Some of the early communication was confusing. Some of the staff were very helpful, others seemed work stressed. I couldn’t access my case file online. The claim was a small and straightforward matter. When my case was passed to my case handler, Thomas Parsons, he was efficient, helpful, friendly and professional and competent to resolve the case quickly. Communication was very good.
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