Review Time
I was kept informed every step of the way. Timeous responses, professional and courteous, I would not hesitate to recommend Carpenters. Claim and settlement fully completed within 6 months. I would highly recommend Lauryn Burnett as the solicitor who made this whole process go so smoothly. Very thorough and I felt confident in her services.
Poor, Slow. No replies. Still in the middle of a claim, that should have been straight forward. It has past the year mark. For a car accident that the fault was admitted less than a month after they took on the claim. The Lawyer doesn’t reply if i enquire on the online port and i only get out of office emails in return for emails. I’m currently waiting for a reply from the lawyer this has been over a month. claim started 19/10/24
I had the pleasure of having Abby handle my claim process, and I cannot fault her service. She was consistently quick to respond to any questions I had and kept me regularly updated with progress. Thanks to her efficiency and professionalism, the entire experience was completely stress free.
My legal assistant Ella was an incredible support throughout my case with carpenters. She updated me regularly and informed me of all the compensation I was entitled to, even though my case was particularly complicated. My payout has been confirmed and I am fully satisfied with the care and attention to detail from start to finish.
Worst company I have ever used. No one ever replies to you, I have had to raise 3 complaints internally and then email the legal ombudsman due to lack of contact. Reception staff are rude and dismissive. No one seems to care. I wish I could give negative stars!Absolute sham of a company!If they are recommended to you avoid!!!
I felt at first that I had to fight my corner a bit to get representation but once I had achieved that, the support was good and referral to DPP was excellent. I kept my carpenters representative informed of discussions with DPP but i didn't receive any checks back to ensure that I was happy with how things were going. I am very pleased with my insurance, and that carpenters referred to DPP but carpenters could perhaps be more proactive initially and through the case.
Accident Claim - SOU0256/55195/ZPLI can't thank Zoe Platt-Scarce and the team enough for the incredible service they've provided in handling my car accident claim. From the very start, they made the whole process feel so much easier to navigate. The firm itself has been nothing short of professional, and Zoe in particular was outstanding.Communication was top-notch—there was never a time I felt left in the dark. Zoe kept me updated every step of the way, explaining everything in simple terms and ensuring I understood what was happening throughout the entire process. It really put my mind at ease during a stressful time.Not only did Zoe manage the claim smoothly, but she also worked hard to get me a settlement I was truly happy with. She clearly knows her stuff and fought for my best interests, which made all the difference. I felt confident with her at the helm, and her attention to detail really showed.If you're looking for a law firm that genuinely cares and will fight for the best possible outcome for you, I highly recommend this team—and Zoe Platt-Scarce is an absolute gem!
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