Review Time
SOU0256/84564- I'm never normally one to leave bad reviews, and I know Carpenters Group must be extremely busy which is causing the delay for many people, but that delay is having an impact on their staff aswell as claimants, so perhaps claimants going with a different company may ease pressure from the CG staff. Today marks the 1 year date since the last update on my case which was "Liability Admitted", my claims handler contacted me after this for employers info which I provided. I have left alot of messages on my portal since around May and have had no response. I'm not sure what's happening but I am worried about deadlines. I know my case handler may have become extremely busy with new claims coming in but perhaps work loads need to be looked at for claims handlers to make sure they're not overworked and overwhelmed, so I don't blame her, it usually comes from those allocating the work load. It has been an extremely difficult year and I am still not driving. My crash was 5/11/24.
I cannot recommend Zara Joseph at Carpenters Solicitors highly enough! After my car accident left me with painful injuries, Zara took over my case and handled everything with incredible professionalism, care and expertise.She put me at ease, explained every step clearly. What really stood out was how compassionate and approachable she is. If you’ve been injured in an accident and need someone who will genuinely look after your best interests, Zara Joseph is the solicitor you want on your side. Thank you, Zara, and the team at Carpenters.
Out of a horrible situation, Simon at Carpenters helped to secure a positive outcome for me (and my family). He acted professionally, courteously and took the time to explain my legal position, what it meant for me and how to be achieve the likely best outcome. It was easy to contact him and check detail or seek further clarification. I am very pleased with the service I received and the positive outcome that we achieved. Thank you Simon for all your help and support.
Carpenters Group dealt with my injury claim after a car accident. Got me more than a fair share so I’m happy with the outcome. Simone in particular kept me in the loop at all times and was very easy to work with. She made it a lot easier than other companies I dealt with before
I was kept informed every step of the way. Timeous responses, professional and courteous, I would not hesitate to recommend Carpenters. Claim and settlement fully completed within 6 months. I would highly recommend Lauryn Burnett as the solicitor who made this whole process go so smoothly. Very thorough and I felt confident in her services.
Always very helpfull from the beginning kept me well updated through out the process. I delt with Abby Keenan at Carpenters who was very polite and very understanding , very knowledgable and easy to communicate with so would like to say a huge thankyou .
My case handler Gregory Taylor was great! Kept me up to date throughout the whole process and was there to help with any queries and always made the time. Carpenters group wanted the best possible outcome for me and this reflected in their promptness and professionalism.Would recommend
Avoid, I read the reviews after being referred by my car insurance, wish id read them before. Over a year since my accident Nov 24, started off well, quick medical and back and forth with offers but absolute silence since may 25, 6 months of me asking for an update has given me nothing, no reply, nothing. Just awful.
I recently had my claim handled by Nikki Naylor at Carpenters Group, and she was absolutely fantastic from start to finish. Nikki made the time to speak with me on several occasions, offered clear and practical advice, and helped manage my expectations throughout. The process felt straightforward and thorough, and my claim was resolved comparatively quickly; I’m certain that was down to Nikki’s persistence in pushing things forward.That said, it’s clear the wider CG team is extremely busy, so you should expect some delays. (A note to management: consider increasing capacity, as the current workload clearly needs more support.)I’d also recommend avoiding the app. The team don’t receive notifications when documents or messages are uploaded, which makes it ineffective for communication. (Another note to management: an app that doesn’t improve efficiency isn’t serving its purpose.)In summary, if you’ve been involved in a cycling accident, I would strongly recommend asking for Nikki at Carpenters Group. She was terrific. With improvements to staffing levels and the app, the overall service would be even better.
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