Review Time
Items are coming from China,2 to 3 weeks out.The claim on the website is misleading, IT IS NOT located in Florida.Supposedly they are located in Texas, but i contacted someone that was in New York. Upon request for return was given address in China to ship it to. They count on the price of shipping it back to stop you from returning it. I offer to ship to the shipper address, which was in FL, but was told that address is for distribution hub only. So,once you pay forget about your money. They will give you store credit,but not for the full amount of purchase. Don't buy from them if you value your time and money!
Do not waste your money on the phone cases, they are not advertised correctly and the cases are not verified for specific phones! I paid $45.00 for a phone case for a Samsung s25 ultra the case will not enclose around my phone like it should there's quite a big gap, so I emailed customer support, went back-and-forth explaining my issue and that I just simply wanted my money back.And they told me it was gonna cost me $45 dollars in shipping to send their defective product back to them !! They Refuse to give me returning instructions, but told me if I gave them more money, I could keep the phone case that is completely worthless to me. And get another one from them discounted. Absolutely unacceptable
I checked processing and ship time specifically before making this purchase - wanting to avoid the direct-ship-from-China loop (longer time and difficult return - despite what's advertised). This turned out to be that. Processing time was 5 days. I received notice of shipment on day 5 - and it ships from China. All shipments are international. So this is deceptive - and not as stated on the web site.
I placed an order for two cases and a pack of screen protectors, back on February 22nd. It took six weeks (coming from Hong Kong) to get my order. One of the cases was missing, so I tried to contact Caseles, via e-mail (trying to call only gets you to voice mail). The response was some bizarre offer to buy more cases. Despite several e-mails, I've not heard back on any of my issues.
3/27/26 Another Update; So far I have received no email from Caseles or Kevin as their response indicated. True to form for them, they promise one thing and never deliver. Read the other reviews, this is their pattern. They respond with all these promises to make the situation right but never follow through. Stay away from this company, there are plenty of other reputable companies out there to deal with instead of Caseles. I'll update this if they respond.3/13/26 Update; I contacted the company, Shelly, as they requested and she didn't respond to the 1st email. Waited 4 days and sent another email to Shelly and got a response again requesting $15.99 for shipping to fix their mistake. If you look at other reviews on Trusted Pilot and other sites it seems the same pattern appears to respond to the negative reviews, which there are many, with all kinds of nice offers but then they never follow up. So my initial review stands, I'll update this if they come through and do the right thing but as of now I would tell you to run from this company.Horrible company to deal with. Ordered a case for my Wife's zFold 6 and they sent me, after about 2 weeks, a completely different case. When I sent a note to customer service including pictures they acknowledged their error and said they would send the correct case but then asked for an additional $14.99 for shipping to correct their mistake. I, of course, refused as it was their mistake and then they stopped responding to any emails. I had to get Paypal involved to get my money back. Read reviews here and elsewhere before buying from this company. They don't ship from the USA and their cases are cheaply made. They don't stand behind their sales. Plenty of cases available elsewhere that will much better in the long run.
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Striving for Excellence in Quality
At CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
