Review Time
Items are coming from China,2 to 3 weeks out.The claim on the website is misleading, IT IS NOT located in Florida.Supposedly they are located in Texas, but i contacted someone that was in New York. Upon request for return was given address in China to ship it to. They count on the price of shipping it back to stop you from returning it. I offer to ship to the shipper address, which was in FL, but was told that address is for distribution hub only. So,once you pay forget about your money. They will give you store credit,but not for the full amount of purchase. Don't buy from them if you value your time and money!
She was really supportive and patient. She tried hard and long to make sure I’m satisfied. Shelly did her best to make me solve my issue. She actually care for customers. They are doing their best to make a fair and honest name for themselves.
I bought the Adrian case which was described as leather but what I received was plastic. I spent about $75 for the case, screen protector and charger. For a case costing over $40, I expected better but was so disappointed. It turns out that this is being shipped from China too. So, returns will be impractical. What a waste of money!
I wrote a review. “Shelly” replied to it saying she has responded to it— she has— but she’s not made the situation right. The refuses to give me a refund!! This place is a total sham. They claimed to be an American base company— they are not!!! Meanwhile, their entire product is made in China shipped from China and apparently I need to ship it back to China at my own cost!! this woman is basically holding my refund hostage and refuses to give me my money back!! DO NOT PURCHASE THIS PRODUCT!!!
I placed a phone case order a month ago that was $45. I was constantly checking tracking once I realized this was coming from China (the site does not tell you this until the order is placed). Its now showing it was delivered. Looking at the delivery pics I can see that my zip code was marked out and replaced with an incorrect zip code and delivered to the wrong address. Ive called both 'customer service' numbers where no one answers and it goes to a generic voicemail. I have sent an email to caseles support requesting a refund. No response. Save yourself the money and time and order from a reputable company.
Ordered a breathable mesh cooling case for Iphone 17 Pro to replace one which cracked when I dropped the phone. I bought the original case from Casebus at a cost of £24. The new case was purchased from Caseles at a cost of £39. I was expecting it to be sturdier with a magentic charging ring. However it is identical to the case we got from Casebus at £24. Both websites look similar (seems a bit odd) and both items took 2 weeks to turn up even though the Union Jack is at the head of their website. UK based?? Cheap plastic not worth the price.
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Striving for Excellence in Quality
At CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
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