Review Time
I had a very disappointing experience with CBB Mobile due to incorrect guidance from their customer service team.Because of misleading information, I couldn’t properly use my line abroad, was overcharged, and my line was even suspended. After a price increase, I decided to transfer my number to another provider.Before transferring, I contacted customer service twice (once in November and again January) to confirm whether I would be refunded for the unused part of the month. I was clearly told yes. Later, customer service even reviewed the call recordings and admitted that I had been misinformed.Despite this:-I was charged for the full month on 1 January-My number was transferred on 6 January-CBB Mobile is now refusing to refund the unused daysAcknowledging incorrect information but still refusing a refund is unacceptable. This experience shows a serious lack of accountability and transparency. I would not recommend CBB Mobile based on this experience.
Bad from start. They send me the router and started to charge me right away. But the router doesn’t work cause it needs a SIM card. I called them like 4 times and basically they don’t know what happened they tell me they are sending me a SIM card every time I call. They can not stop the payment. When I explain the situation on phone they also are like I can not do much , it is what it is attitude. What a waste of time Edit: Hi Linda , no because I received CBB mobile simcard on my post and many other deliveries before. I wrote you a mail.
I close down abonnent on 30 september and I ask the customer service if is anything else to pay and after they say no you do not need to pay nothing. And in december I get bill for 399 because abonament was not closed. They said I cancel cancelation and abonament go further on . Very dissapointed.
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