Review Time
This nightmare started in 2023 with a purchase of new windows for the whole house and a new front door. It took 6 months for them to get the windows installed and the door, and they miss measured half the house. So back when the windows. Another 8 weeks plus and after me hounding the company they finally delivered the new windows but there were no screens. They said the screens were all ripped and they had to send them back in. The individual in charge of this project apparently had a drinking problem, left the company and never ordered the screens. He actually did tell me not to worry about the screens just to leave the windows open cuz now I have fresh air. We're into November of 2024 and I have no screens on the windows. I also had to send back to interior windows because they put them in with cracks in them. So now I'm waiting for those as well. The door now has to be lifted up physically to close. Two people have come out to try and fix this. Two guys were sent a month ago, to put the screens in and the window that was cracked and they showed up with a window. Where in the world are the screens? I had to get green sky involved so they didn't pay them, but we are almost a year and a few months later and I can't get this project finished? I want money back. Anyone who is crazy enough to use this company deserves what they get from this point forward if you're reading this. There are many other companies that install Windows. What champion did was over sell their product consistently and didn't have the people to install, have customer service, all they did was rake in money. If I could give this a zero star I would
We Love Champion- second time using them, first for windows this time for a door. Jeremy was extremely helpful, honest and patient. We took our time trying to pick out exactly what we wanted and there was absolutely no rushing or attempt to upsell anything. Highly reccommend Champion, and want to thank Jeremy for coming out!
Erik has been fantastic to work with! He did a thorough job of explaining our options and suggesting ideas to customize our project. Erik answered all of our questions and helped us feel at ease. This review is about Erik and the excellent service he has provided throughout the planning and purchasing project, not the installation portion which is upcoming.
Very impressed working with Michael Field. Best representative ever for Champion. A true asset to your company. Knowledgeable, thorough, great personality. I have three wonderful sons and know a good boy when I meet one. I’m a senior and have dealt with many sales representatives. Michael is the best of them all. He rightfully deserves any commission from my sales contract. Kudos Michael!
My 85 year old father scheduled a measurement and received a quote for two large windows which he accepted and wrote a check for the entire job then a few days later received a phone call saying they could not do the job for the price quoted and would need more money to move forward. Thankfully my Dad said no and asked for his money back and he did get it back a month later. No one in my family will trust this company again.
During last winter we had issues with the insides of the windows at the rear of our home freezing from the condensation so we decided to replace the windows. We did our due diligence and completed 3 estimates with reputable companies and decided on Champion Windows on February 11, 2023. We were supposed to have our windows installed in May and all would be fine.On February 28, 2023 they sent out someone to professionally measure the windows. We were informed that we would have to enlarge our sliding glass door area to accommodate the incoming window with the built in right facing doggie door. We made arrangements to have our contractor come and enlarge the area but chose to wait till closer to the install date.On March 28, 2023 we received an email from David Conger at Champion windows with an updates ETA of April 5, 2023! So we reached out to our contractor and he rushed the enlargement. Mind you this was the worst winter we have see in many years. Thinking that the install was coming soon we filled the space between the old window and the new with plastic grocery bags. Everything was freezing for the last two months of winter! The frost on the doggie door would freeze shut and the door would not operate due to the cold.Our windows were installed July 15,2023 with the sliding door containing a left facing doggie door. The installation went very well but this is not the door we ordered! We were assured all would be rectified within a couple weeks by both the installer and Tori Hoogestraat the field representative.Tori and I corresponded many times and she would tell me she was reaching out to upper management. On October 23, 2023 she referred me to Paul Iverson her Sales manager. When we called him he referred us to Tommy the installation manager who said he would text us an update once he parked his car. This took quite some time but eventually we got a call back. We scheduled the repair that would make the left facing door into a right on November 7, 2023. Sadly this did not go as planned. The screen door needed replacing and when you pushed the door closed it made a terrible sound. Once again the parts were ordered and installed today November 15,2023. We have fully paid for the windows and sliding door with a left facing doggie door. A total of $17,955.00 was paid for a job that was finally completed November 15, 2023. We love the product but the process has been terrible.
Champion did a fantastic job installing my new windows. It did take a little over two days, but they did the job right. Whoever installed the last set of windows, didn't place any insulation between the windows and the frame.I can already tell the difference. The heat pump isn't running as often.The only downside was that one of the installers left my gate open and my 1 1/2-year-old puppy escaped. She is sort of an escape artist. Fortunately, my neighbor caught her.
Dylan took such great care of us!!!! He set us up with a house full of new windows. He came out twice to make sure we felt taken care of and we understood the process of everything. We so appreciate his knowledge, kindness and professionalism:) incredible service! We will use him for all our house needs.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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