charcoalclothing.com.au

3.9
3.9 Based on 187 reviews

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Average Rating

3.9

/
5

187 Reviews

5 Star
59%
4 Star
15%
3 Star
1%
2 Star
3%
1 Star
22%

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Emerald Harris
Never buy from this site!

Never buy from this site!If you receive your package and don’t want to pay the tax, they simply won’t refund your money or give you the package.The customer service is extremely rude and won’t help you with anything.This is the worst site I have ever bought from, and I will never purchase from them again.

1
Date of experience: Nov 01, 2024
Ember K.
My order hasn’t moved since 13…

My order hasn’t moved since 13 november.it is stucked, I think that you have lost it . Really bad support . Order number 10511560377

1
Date of experience: Nov 01, 2024
Thelma
Customer Service

Customer Service I emailed requesting my shipping address be changed as I had entered my previous address. Rachel advised generally they are unable to do so but she managed to get the address changed. Highly appreciated!

5
Date of experience: Oct 28, 2024
LC32
Charcoal service team were able to…

Charcoal service team were able to rectify an address issue before dispatch. The team were fast to respond and ensured I would receivemy order. Seriously helpful.

5
Date of experience: Oct 21, 2024
ServiceLent87
Fast prompt replies & just extremely…

Fast prompt replies & just extremely helpful. Excellent customer service!

5
Date of experience: Oct 18, 2024
Al Morgan
Prompt Customer Service Help

Accidentally ordered the wrong size for a product and received assistance right after business hours reopened. Very grateful :)

5
Date of experience: Oct 18, 2024
Irene A.
Brilliant customer service when…

Brilliant customer service when incorrect size ordered they were able to amend prior to delivery.

5
Date of experience: Oct 18, 2024
Tetsu_51
First purchase - not a new item with stains and smell!!!

First purchase: Ordered 2 dresses. The white one was clearly a dress that was returned by someone else, probably worn, it was covered in stains and smelled like mould. I brought it to the dry cleaners who said the stains were blood!!!! amongst other things... I paid more for it to be dry cleaned than for the actual dress which I needed for an event and didn't have time to get something else. Charcoal said the dress had nothing wrong with it, pretended the stains were the way the fabric is, ignored the extensive photos of stains I sent and refunded me $4. What a joke... Terrible

1
Date of experience: Sep 24, 2024
Talitha Adams
FAV STORE EVER

I don’t know where this brand came from, but I am honestly in love. I’m 38 and I always struggle to find nice fit good quality clothing especially when most Brands expects you to dress like a grandma at my age. Their clothes are sexy but also sophisticated a casual all rolled into one. I am obsessed with charcoal. I have so many compliments on my long dresses, I have nearly 10. My latest purchase i got the Sasha maxi!!!!! Wowwww!!! Where did this fabric come from and can you please make more items? It is so buttery soft and comfortable. I fit a large. i usually fluctuate between 14 and 16 but this is so sexy on. The stretch is amazing, but also not too stretchy that it looks saggy. I am in love. I also got the white Jacob jeans and the Asher mini demon. 🖤🖤🖤🖤 I have quite a large butt and thighs, but I have never had any issues with any of their denim. 16 actually fits over my butt and comfortably. The jeans are so hot little long as I’m quite short but I will cut the bottom off. The skirt is a PERFECT LENGTH. Thank you so much for making amazing clothing!!!!!! Customer service is awesome. Always get back to me fast. Delivery usually next day. I’m in Brisbane. Everything about this company is 5 star!

5
Date of experience: Sep 04, 2024
Mac B.
I Made a mistake on my order and they…

I Made a mistake on my order and they were prompt to change this for me . Lifesavers xx can’t wait for my dress to arrive. Thanks so much guys for your great service x

5
Date of experience: Aug 08, 2024

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