Review Time
Never buy from this site!If you receive your package and don’t want to pay the tax, they simply won’t refund your money or give you the package.The customer service is extremely rude and won’t help you with anything.This is the worst site I have ever bought from, and I will never purchase from them again.
First purchase: Ordered 2 dresses. The white one was clearly a dress that was returned by someone else, probably worn, it was covered in stains and smelled like mould. I brought it to the dry cleaners who said the stains were blood!!!! amongst other things... I paid more for it to be dry cleaned than for the actual dress which I needed for an event and didn't have time to get something else. Charcoal said the dress had nothing wrong with it, pretended the stains were the way the fabric is, ignored the extensive photos of stains I sent and refunded me $4. What a joke... Terrible
I don’t know where this brand came from, but I am honestly in love. I’m 38 and I always struggle to find nice fit good quality clothing especially when most Brands expects you to dress like a grandma at my age. Their clothes are sexy but also sophisticated a casual all rolled into one. I am obsessed with charcoal. I have so many compliments on my long dresses, I have nearly 10. My latest purchase i got the Sasha maxi!!!!! Wowwww!!! Where did this fabric come from and can you please make more items? It is so buttery soft and comfortable. I fit a large. i usually fluctuate between 14 and 16 but this is so sexy on. The stretch is amazing, but also not too stretchy that it looks saggy. I am in love. I also got the white Jacob jeans and the Asher mini demon. 🖤🖤🖤🖤 I have quite a large butt and thighs, but I have never had any issues with any of their denim. 16 actually fits over my butt and comfortably. The jeans are so hot little long as I’m quite short but I will cut the bottom off. The skirt is a PERFECT LENGTH. Thank you so much for making amazing clothing!!!!!! Customer service is awesome. Always get back to me fast. Delivery usually next day. I’m in Brisbane. Everything about this company is 5 star!
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