Review Time
Don't order from here unless you are absolutely sure you do not need to return- which you probably will because all the sizing is off. I wanted to return the majority of my order because most of it was too small or too big except when I went to the post office they were going to charge me $100 to ship to them because apparently the customer is responsible for the return costs- which is absolutely absurd considering the cost. I emailed their customer service which took days to respond and obviously did not offer any help whatsoever. So now I'm stuck with a bunch of clothes that dont fit and wasted money.
Do not purchase online. They’ll only give you your full credit plus more if you take store credit. However, if you want a refund, they charge you a “holding fee”, which no other store has. Never heard of a holding fee in any clothing company. Terrible customer service and a scam store.
I bought a dress from them and received a dress from a wholesale brand called "THANNE" i noticed they sell other brands as well but this one was not specified on their website what brand it was so i was expecting a Charcoal clothing brand. little did i know when i looked up the THANNE brand that it was a whole sale brand, they have no integrity as a company imagine what else they're ripping off people from. i am very disappointed that the transparency was not provided and i will never shop from a brand that deceives people.
The dresses that I bought from this company were great in quality but just a bit off. The sizing on their website is way off, everything is smaller than what the size listed is. Each of the dresses just fit weird, they just didn't fit properly. And I would definitely not buy from them if you are not from Australia. They have no good return policy. You have to pay for your own shipping label. I bought dresses for a total of $44 and to return them the shipping label would have cost $62.
Advertised free delivery. Bought my clothes.Then get a £122 customs fee letter for an order just over £200..The website is all in English with clothes advertised with the pound sign and isn't clear at checkout from my point that the company isn't in the UK or stating there is additional fees. Apparently can't return clothes unless you pay and also apparently I'm responsible for fees. Is a joke and unpleasant experience - wouldn't buy again and am awaiting email responses taking a while. I want a full refund.
They have great quality clothes. I am so dissapointed at their clothing size. I'm 5'1 110lbs. Nothing out of the ordinary for a petite woman. The grey blazer i bought in XS was sooooo big. It looked like a mens jacket. Shoulders off, sleeves off, length off, arm tightness off. I took it to some tailors to get some grasp on its appearance and they were charging $100+ to make it an "oversized blazer" but one that fits me. They also laughed at how huge this is and kept asking me "you sure this is XS? We do oversized blazers all the time and this must be a joke. When i mentioned it to charcoal clothing, they dismissed it completely and indicated it's their style. Ridiculously huge clothing. I'm recommend NOT buying for any petite woman, especially from the US. Their exorbant return fees are $25 for shipping back. 1/2 the price of their products.
THE VERY WORST (NON EXISTANT) CUSTOMER SERVICE EVER! Quick purchase and delivery. Commendable. Then, as the trench coast size was wrong, immediately emailed Charcoal to effect a return. No reply.emailed again, and also completed an online form. no Response. I am reluctant to just mail the coat back in case of no reply, no coat, no refund. Cannot believe it : not one single response.Deplorable.
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