Review Time
Charcoal Clothing is truely at the top of the game in every way! From the style and quality of clothing/ friendly and helpful instore shopping experience & phenomenal customer care team. I will continue to shop here and enjoy all this brand has to offer. Thank you 🙏🏼
I had an issue with receiving my order recently and unfortunately Australia Post was unable to help me locate my missing parcel with no resolution. I reached out to the customer service team at Charcoal and they were more than accomodating at providing a resolution. The response to my emails was very quick and I felt like my matter was heard and understood clearly. I was provided with necessary information about Charcoals Shipping policy which addressed my issue but I’m very thankful that the team was able to assist in a successful resolution for me. Very happy with the outcome.
I have ordered from Charcoal Clothing twice now and the quality and fit of the clothing is a 1000/10!! Absolutely love every piece I have received and both times I have ordered my exact size and the fit of every item both top and bottom have been perfect. I usually never order jeans online as the sizing seems to never be right however they have nailed the fit, only down side I had was that the jeans were long however minor alterations fixed that! Would highly recommend Charcoal Clothing, by far my no 1 place to shop!
DO NOT SHOP HERE. I am warning you. This company is absolutely disgusting. They are a fraud. I got my dress which was awful quality and sizing was off. So I paid a second fee to send it back to Australia, in addition to when I first bought it. It has been 3 months now and I still have not been refunded. I have tried to contact them via DM’s, social media comments, and email, yet they continue to ignore me. I know they see my comments because they only reply to the good ones but do not want to assist me with getting a refund so they ignore all mine. Now I have to go out of my way to attempt to sort this out with my bank. It’s just an absolute mess and such a shame that a company doesn’t mind stealing customers money and ignoring anyone with an issue. AVOID AT ALL COSTS.
Absolutely thrilled with my experience at Charcoal Clothing! The website is incredibly user-friendly, making it easy to find exactly what I was looking for. The range of styles is impressive, with something for every occasion. I was particularly pleased with the high quality of the fabrics. Customer service was exceptional, promptly answering my queries and ensuring a seamless shopping experience. I highly recommend Charcoal Clothing to anyone looking for stylish, high-quality apparel. Five stars all the way!
Terrible!!Purchased a $400 order that took over a month to receive, emailed customer service multiple times about updates and they just don’t answer. When I received it the box was destroyed and put in a plastic bag. Multiple items have to be thrown out due to being ruined in shipment. STILL NO ANSWER FROM CUSTOMER SERVICE about anything. Also the quality of clothing is trash
Recently I had to attend a wedding and was very unsure of what to wear. I headed into Charcoal Clothing at Chermside and was met with amazing service and beautiful people. The girls at Chermside are warm, beautiful and lovely people. Lily helped me find the perfect outfit for the wedding in less than an hour! I received so many compliments and people were talking about my outfit for days after. I picked up the Viviana Top and Maxi Skirt in Horizon. Thank you so much for the lovely service and wonderful help, Lily and team. If you are looking for a great clothing store, look no further than Charcoal Clothing Chermside! I will be returning very soon to get some more amazing outfits!!
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