Review Time
The company have been more than helpful with so much advice and sending out a new part immediately, they have made recommendations, all of which have been extremely helpful. They are also really nice people to deal with, nothing has been too much trouble.
In 2019 I took some time looking at the details for a new log burner and brought a Charnwood c series 8. Technology had changed from my previous log burner from using fire bricks to a steel backplate and as I was really pleased as I thought there would be no maintenance regarding it. After one winter’s use the backplate had warped and after asking twice I got a replacement under warranty. In 2022 I noticed the back plate warping again but left it. In 2023 I was advised by my sweep to think about getting it replaced again. I contacted Charnwood and they have said I have been running the fire too hot but I have a thermometer so I know we don’t plus we only use the fire for two hours until the central heating comes on. I regularly get it serviced/cleaned. At noPoint does it state that backplates will likely need replacing every 3-5yesrs (£90) . I have asked that they inform people of this in their literature but they have not said they will. This relates to all the c-series with back plates . I’m not now entirely sure if this is a fault.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
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