Review Time
I only paid for a £5.99 check then within 48h they took £39.99, I logged in to the website which it lets me do, then tried to cancel and it tells me that the email address is wrong so will not let me cancel, I only have 2 email addresses and neither would allow me to cancel but would let me log in. I tried calling the customer service number which advertises is open until 8 pm at 6.50pm only to be told to call back during office hours! Also click the email address on the contact us page and it will take you to page not found. An Absolute scam, I have had to report this as a scam to my bank to attempt to recoup my money and prevent further payments. All reviews, over 2000 are 1 star, that many people cannot be wrong!
Believe the reviews! This company does not communicate with you, gives no notification regarding subscription, no receipt of payment, no account details, no history of searches and just believes it can take money based on the ‘full report’ reference immediately after the check. Do not use this site. If you want to check a vehicle use any other site, like CarVertical. This is a scam front.
I have fallen into the same trap as others and found I have been charged the £39.90 monthly for the past 16 months and not noticed. I have requested a full refund and contacted the bank to block this company and they have re-credited my account and will wait for a response from these thieves because that is what they are. They need to be arrested and charged.
If i could give this company "0" stars I would! Fraudulant company,AVOID at all costs.As others have said,you pay what you think is £5 fee to check on car you may be buying and then they take £39 a month out of your bank! This company has been taking money from my account since July 24! My bank alerted me today! I am waiting for a call back from check my car. They owe payments back from July 24! Will update you all on here of the outcome.I will be taking this further. Sneaky, scam company!
Just another victim to warn everyone not to use this service. This is a complete scam. I've lost £199.50 for 5 recurring payments of £39.50. They automatically put you on a recurring subscription and try their best to hide it, like leeches. These charges are not clear and you won't get any invoices even if they have your email. I've been told that I won't be refunded as I "subscribed" to the offer. Check your bank entries NOW for "checkmycar" and stop funding these scammers!!
This company fraudulently took £39.90 from my credit card for a subscription I did not want or authorise. When I contacted them, they denied taking any payment, even after I sent clear proof from my credit card statement. Their dishonesty is shocking.I’ve now reported the issue to Mastercard for investigation. My advice: stay well clear of this company, they blatantly lie and cannot be trusted.**UPDATE**Your subscription details and cancellation terms are not clearly displayed prior to payment confirmation — if they were, there wouldn’t be so many negative reviews from customers with the same issue.You initially claimed to have no record of taking a £39.90 payment from my credit card for a subscription. However, after I raised the matter with Mastercard, you have now asked for the claim to be stopped and confirmed that a refund will be issued within 20 days.This entire experience has shown nothing but incompetence and a lack of honesty throughout the process.
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