Review Time
Our experience with this family-run business has been extremely disappointing. We placed an order in December and were informed that installation of the dog house would take place in early January. It is now March, and we still have not received our order.
Each time we follow up, we are told that delivery will happen within the same week, but this has never materialised. On several occasions, the delay has been attributed to weather conditions such as rain. More concerningly, four separate delivery and installation dates were scheduled, and I made arrangements to stay home for the entire day each time. Unfortunately, no one arrived on any of those occasions, and we were not contacted to inform us of the cancellation.
We have also requested a refund, but despite being told multiple times that someone would call us back, no one has followed up or provided a resolution. After calling the company several times each week without any progress, the situation has become incredibly frustrating.
At this point, we are simply looking for a clear resolution to this matter.
The order was in my partner's name - Paragh Vig
Our experience with this family-run business has been extremely disappointing. We placed an order in December and were informed that installation of the dog house would take place in early January. It is now March, and we still have not received our order.Each time we follow up, we are told that delivery will happen within the same week, but this has never materialised. On several occasions, the delay has been attributed to weather conditions such as rain. More concerningly, four separate delivery and installation dates were scheduled, and I made arrangements to stay home for the entire day each time. Unfortunately, no one arrived on any of those occasions, and we were not contacted to inform us of the cancellation.We have also requested a refund, but despite being told multiple times that someone would call us back, no one has followed up or provided a resolution. After calling the company several times each week without any progress, the situation has become incredibly frustrating.At this point, we are simply looking for a clear resolution to this matter.The order was in my partner's name - Paragh Vig
Unfortunately I have to echo the rest of the negative reviews already on Trust Pilot. Same story - terrible comms, excuses on excuses for delayed delivery:Delivery 1: The yard flooded, couldn't deliverDelivery 2:Both trucks were already outDelivery 3:Were aiming to get to me but got stuck at stop 1Delivery 4: Mistake made...when they said Saturday 21st they meant 28thDelivery 5 (supposed to be today): Someone diedHow Hannah has the front to carry on with this I just do not know, not to mention coming up with more and more excuses as to why there is yet another delay. The evidence of this pattern happening time and time again is here in black and white. I'd be utterly ashamed as a business owner.After the 1st delay I was offered (without asking) and accepted £100 refund as I explained to them that my rabbits are in boarding whilst this fiasco was continuing and costing me a fair amount. I asked for another £100 today after the latest excuse (both amounts together come nowhere near to what it's cost me!) but that was a no.I no longer have confidence in the end product - if a company cares so little about their customer, I dread to think what the workmanship would be like. I have now cancelled and found a couple of new suppliers I will be calling on Monday. I'll post reputable ones here once I have my rabbit shed to help others avoid Cherry Acres!Please, save yourself the hassle and go elsewhere. EDIT: I was waiting for the very typical response which attempts to turn it all around and accuse the customer of being the problem and here it is below - and it speaks volumes.It’s amazing that Cherry Acres believes they have even an ounce of credibility left on this page and that any prospective customer would consider their response to be remotely believable.Last time I looked, requesting compensation for costs incurred due to a company's errors / incompetence wasn't blackmail. I suggest you remove this libellous comment.Offer a product and deliver it on time and as described without multiple delays coupled with terrible excuses, or apologise (and compensate) for your appalling service. I am sure that this won’t be the last review along these lines for this company!
I recently received my custom made Dog Kennel which was handmade using the highest quality materials and was assembled in my garden.I was so impressed with the overall quality and excellent customer service and will definitely be using Cherry Acres again real soon.
Good communication throughout they took their time and put the kennel together, very pleased with the kennel friendly guys too who put it together good service. Was weary after reading plenty bad reviews but they did deliver on the item and the qualities great happy customer thanks again.
Today Dan and his team completed the design, deliver and build of the Willow 4 pod kennels.Initially I was anxious about placing the order due to some of the negative reviews I had seen. I emailed Dan and he explained that a number of the complaints were vexatious. We agreed some bespoke options for our building and placed the order.The first delivery date did slip... By 24h, due to an incorrect panel coming into their worshop from a supplier which delayed their build.Communication was good and the second delivery date was met.Dan and his team installed the kennels, they were very tidy workers and friendly with time to chat. At the end of 2 long days Dan still spent time to make sure we were absolutely happy. The canopy we had added is beautiful, beyond our expectations. We are thrilled with the quality of the kennels and would have no hesitation in using Cherry Acres again.
UPDATE 4 MONTHS LATER.❗️❗️WARNING. DO NOT USE THIS COMPANY❗️❗️. After reporting leak issue to H, within 12 hours shes blocked all my message and I cant access their Fb page.... now what does that tell you? Guilty and running from their complaints/responsibility. NOW TAKING LEGAL ACTION AGAINST THEM. please view my Instagram page to view the damage and the failure to deliver. sarahspiggielodgeEDITED:Very interesting as H hasn't commented on my post! Got nothing to say H !!!! YOUR COMPANY NEEDS TO BE SHUT DOWN.EDITED Funny how in the last 12 hours cherryacresanimalhousing has reported ME to Trust pilot for my content in this review BUT HAVE STILL NOT MANAGED TO CONTACT ME TO RESOLVE THIS ISSUE. SHAME ON YOU TAKING PEOPLES HARD EARNED MONEY AND RUNNING FROM YOUR RESPONSIBILITIES. YOU DONT DESERVE ANY STAR RATING. SO REPLY TO THIS MESSAGE HERE UNLESS YOU HAVE SOMETHING TO HIDE Roof is leaking badly, my poor ginuea are damp and moldgrowing on the roof of shed, the roof is absolutely saturated!!!!. Ive managed to cover shed in bubble wrap s thats all I had to hand. Thank god its holding up. im waiting for there response to replace it or il replace with compensation. The roof hasnt been installed correctly, Not enough over hang so water is coming in from front and both sides😭😭. Ive rang, messaged H and emailed. H did reply Monday saying she will pass in the info on but none of my message are now getting through since then. Will update when or if anything happens😭😭🤬🤬🤬🤬The lodge is absolutely great. Well made with the extra changes I asked for. I took 1 star of for the 6 failed delivery attemps. H the owner then did communicate with me directly over delivery. I did get very worried after reading some bad review, that i may not ever receive it!! It did arrive 8 weeks after i placed the order. very quick to install with lovely delivery driver. be very patient with the delivery as it seems to take longer the further away from Kent you are. BUT IT WILL ARRIVE.
We needed to arrange for a kennel and run in a hurry and Cherry Acres couldn't have done more for us. Their communication was first class and they delivered and installed the kennel in less than 2 weeks. We're thrilled with it. It looks fantastic - perfect for a large doberman- and the quality is great. Dan was so friendly and helpful and gave us really helpful advice. We would definitely recommend Cherry Acres.
Claim your business profile now and gain access to all features and respond to customer reviews.
designerfragrances.eu
kitchenwrapsglasgow.co.uk
theorganicwinestore.com
willhero.com
careerconfidence.us
www.obieinsurance.com
orelia.co.uk
sockologie.com
danielproctor.com
ashtonreeves.co.uk
