citizenplane.com

4.8
4.8 Based on 259 reviews

...

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Average Rating

4.8

/
5

259 Reviews

5 Star
88%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
3%

Filtered Reviews

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Review Time

Mary Christine Rein
Quite easy and fast reply and help.

It was quite easy and fast. The chats were helpful and the emails were amswered fast. Thank you.

4
Date of experience: Oct 27, 2025
customer
помогли добавить детей в…

помогли добавить детей в забронированные билеты! спасибо большое!

5
Date of experience: Oct 24, 2025
customer
They answear very fast and help me a lot

5
Date of experience: Oct 17, 2025
J. Sahm
Great for adding a bike

Booking a addition of a bike worked greath. No problems an good communication.

5
Date of experience: Oct 16, 2025
Sven
Fast and professional Customer Support

There was always a very fast response by our contact, with clear next steps outlined and a reflection of my ask, so I always felt understood and my request being taken care of. It could be successfully resolved within a few days with the airline.

5
Date of experience: Oct 15, 2025
Manon
I don't get it anymore

I received an email from Eurowings to fill in the Api form. This doesn't work. I ask you for help by email. They cannot help and ask me to call, I call and I have to get in touch with the touroperator. Emailanswers are fine and kind the callcentre verry rude and unhelpfull.

1
Date of experience: Oct 14, 2025
Adis Qazimi
fast, professional, and genuinely helpful

I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stressed or stuck like I was, don’t worry — these people are absolutely amazing. Truly grateful for their help!

5
Date of experience: Oct 12, 2025
customer
Finally get the real ticket number

Based on the website comments, I was worried that I couldn't receive the tickets until the a week before the flight, i have written many emails to ask and finally got the confirmation via the official website.The irrelevant numbers i got in the beginning confused me as it doesn't work for the real tickets.

3
Date of experience: Oct 08, 2025
Berthold
Great support getting my check-in tickets.

Very helpfull and great support.

5
Date of experience: Oct 05, 2025
Liva Hansen
Super fast service

I had some questions regarding a booking, and their customer support literally replied in 10 minutes 🤩Thank you George for fast and excellent customer service 🙏

5
Date of experience: Oct 05, 2025

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