citizenplane.com

4.8
4.8 Based on 259 reviews

...

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Average Rating

4.8

/
5

259 Reviews

5 Star
88%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
3%

Filtered Reviews

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Review Time

Philipp Urbanek
Thank you for the great Support!!!!

5
Date of experience: Sep 19, 2025
RIYAZ DEEN
Riyaz

I found an amazing price on this site—much lower compared to other sites. The customer care team also provided excellent service. Thanks a lot!

5
Date of experience: Sep 19, 2025
Darren McLaughlin
Fast and efficient service late at…

Fast and efficient service late at night thank you

5
Date of experience: Sep 18, 2025
Kunde
Very fast and precise feedback and help

5
Date of experience: Sep 17, 2025
Judy Corbalis
Excellent service. I needed to buy extra hold baggage…

I needed to buy extra hold baggage allowance as the booking company (eDreams) had not said the allowance was 10k only until AFTER I had paid). I contacted Citizenplane and within 20 mins they had sorted it out for me. Efficient, helpful & polite. Thank you.

5
Date of experience: Sep 15, 2025
Valmira S
Extremely supportive team with a very…

Extremely supportive team with a very fast response rate! My case was resolved in a very short time. Thank you

5
Date of experience: Sep 14, 2025
customer
Highly responsive.

Highly responsive.

5
Date of experience: Sep 13, 2025
Ellen Vinde
Absolutely amazing

Absolutely amazing, kind, and fast service. I emailed in a panic and Marcello was kind and so so helpful. Especially thinking that it was 4.30pm on a Friday! Incredible service. Would recommend

5
Date of experience: Sep 12, 2025
customer
You did wonderful

You did wonderful ! Best service i have ever seen . Clear FAQ and prompt responses to emails with solution for typo with first name /last name switch corection. Yes, emails are the best way to comunicate with customers and this is how it is done ! I salute you . Good job!

5
Date of experience: Sep 12, 2025
customer
Kind and punctual team

Very punctual and kind team. They explained all details. Thank you

5
Date of experience: Sep 11, 2025

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