Name: closebrothers.com
Telephone: 000000000
Rating: 3.7

Jens Guest

2 years ago

5 star

Good Staff and frien

Date of experience: Apr 28, 2023

Erastus Wilson Guest

2 years ago

Twice I use the close brothers and on…

Twice I use the close brothers and on both occasions was a good experience with everything been well done from the documents to emails with everything been explained clearly and have to do almost nothing but just collected the vehicle that I bought and enjoying the ride overall good experience. 👍

Date of experience: Apr 28, 2023

champi4530 Guest

2 years ago

Avoid.

On the 20th April 2023 I took out motor finance with close brothers. A week later problems occurred with the car so I contacted both the finance and car garage and closed brothers advise me to return the car and instructed what other steps to take after dealing with a difficult salesman. Since then now 3+ months on this is still unresolved! This has now effected my credit score (I am yet to understand how this has happened) because I am still paying for the finance every month. It seems this finance company are great if you experience no unexpected issues but absolutely horrific if you do. Similar to other reviews, I have made numerous attempts of contact in different ways but still resolution. This has effected me in so many different ways with working out of the town I live in and massively out of pocket too. I am now in contact with the ombudsman to get this resolved. It should never get to that in the first place. Never ever again will I use close brothers and I have been a customer of theirs previously. Terrible service!

Date of experience: Apr 28, 2023

Nathaniel Guest

2 years ago

On line was straight forward

On line was straight forward and no waiting as all paper work was completed but my printer was up to speed and that’s important and you can call close brothers to

Date of experience: Apr 27, 2023

Laura P. Guest

2 years ago

Excellent service

Date of experience: Apr 26, 2023

Kira Howard Guest

2 years ago

A marvellous experience from communication to Public relations Excellent

The experience was great with good professional staff who delivered all results wonderfullyIt's my second experience with Close Brothers...

Date of experience: Apr 25, 2023

Cecilia Kelly Guest

2 years ago

Opened a cash Isa

Opened a cash Isa. Waited a few days to receive an activation code in the post. Went to register, put in my activation code and customer number, agreed to terms and conditions and .....nothing! I will allow one day for someone to contact me to sort it out or I'll be moving to another bank. I can't be bothered with glitchy sites. Too busy for that nonsense.UPDATE: Someone called me the day after I submitted my review....they couldn't sort the problem and told me someone would be in touch.....I'm still waiting....Will I be investing with them...? Not a chance!!