closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

Filtered Reviews

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Review Time

Yasmin Turner
Fast & Friendly

Great service, very friendly & approved within minutes. I was suprised at how comfortable I was made to feel & a very reasonable agreement. Thank you. Restored my faith in car sales & finance!

5
Date of experience: Apr 13, 2023
Bud Adams
excellent service

excellent service Prompt and efficient all sorted drove car away in a couple hours

5
Date of experience: Apr 13, 2023
Esty Wilson
So I purchased a finance agreement for…

So I purchased a finance agreement for 4 years, never missed a payment, need to pay a final payment as they have put a high valued security tag. I needed this removed but they refused to remove it and its making me struggle to apply for refinance to clear the debt and they are not removing this and causing me issue to reapply finance. They said they can only remove this once balance is paid off, they only sent a confirmation letter they will remove the tag once the payment has been made. No help at all. Useless!!

1
Date of experience: Apr 13, 2023
Lindor Morgan
Shambolic would be too kind a word to…

Shambolic would be too kind a word to use for these clowns.Took out car insurance and 3 months later got threatening letters about cancelling it because I'd not provided the ZERO requests they had sent me.Hid behind their own inept investigation but after 30 yrs of driving this is only time I've ever had such nonsense to deal with.

1
Date of experience: Apr 13, 2023
Absolute nightmare .They send you from…

Absolute nightmare .They send you from one place to the next all blaming each other. Cancelled an insurance policy with auto net then told i owe a fortune arrears .Absolute rubbish .Tried calling but sent back to Autonet who said its down to close brothers .get your act together. 0 for customer service

1
Date of experience: Apr 12, 2023
Gladys Cooper
one of the worst finance company's I've had dealings with

one of the worst finance company's I've ever had to used.don't expect any support from them there only interested in getting there money back regardless of the issues with the product purchased on finance.even if the product turns out to be not fit for purpose

1
Date of experience: Apr 11, 2023
Ray Kelly
It's a very poor company with awful…

It's a very poor company with awful attitude.I moved home and send thema message to cancel my policy and I cancelled the direct debit.No response to my email, and I was penalised and my account was in arrears by £66.58Avoid this company Talal Alwisabi

1
Date of experience: Apr 11, 2023
Have used close brothers a couple of…

Have used close brothers a couple of times now and always simple and hassle free, highly recommended. 👌

5
Date of experience: Apr 11, 2023
Digby
Payments were very reasonable and very…

Payments were very reasonable and very pleased with the company

5
Date of experience: Apr 11, 2023
Jill Adams
Fast and friendly

Close Brothers were hassle free and very fast, they had my car ready earlier than expected and kept me up to date on the whole process. They were accommodating to when I could come view the car and also followed up with me a few days after taking my car home to ensure all was okay. Andy and Chris were both really friendly explained everything to me as it was my first car.

5
Date of experience: Apr 08, 2023

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