Review Time
I honestly can't recommend Close Brothers highly enough! Their customer care has been exceptional throughout my time with them.. when I needed help to restructure my repayment plan they were so understanding. Thank you so much for making this experience stress-free.
***DO NOT BUY****DO NOT BUY*****My daughter bought a Mini in August 2022. Within 2 weeks the engine warning light came on and was immediately taken back.The mechanic turned the light off, said what caused it and advised he'd know what the cause was if it happened again!The car then broke down on a dark, November evening. Luckily, just after driving through lanes. The RAC said it wasn't safe to drive and towed it to Tiley's.After 'repairing' it the car broke down again within weeks.The car was unsafe, not fit for purpose, DANGEROUS!The attitude of the Owner when speaking to women is disgusting. A condescending, chauvinistic person. He was very friendly to my Husband!My daughter raised a complaint to REJECT the car. Part finance through Close Brothers meant that they organised an Independent review. After a very short drive the conclusion was there were no faults. On subsequently looking at reviews online it would appear they act in favour of the requestor.The car was taken to a Mini dealership at her own expense, where multiple faults were found.The complaint was taken to the Ombudsman and was upheld.Over a year after purchasing the car was collected and a full refund plus compensation was given.If you have already purchased a car please look to REJECT the car as is your Consumer right.If you haven't purchased, STOP!! DON'T BUY A DANGEROUS, COSTLY VEHICLE.
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