closebrothers.com

3.7
3.7 Based on 1.2K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

Filtered Reviews

Filter Reviews

Review Time

Zack Brown
terrible avoid at all costs

Provided finance for an insurance policy. Tried to take a monthly payment after 13 days. Payment bounced. Phone call was made to ask what payment was for. Was told I weren’t due to pay anything until the 12th April which was when they retried to take the funds. Letter containing default notice arrived at my house within 5 days of ‘missed payment’ and gave no lee way in getting it paid. Expecting to see it on my credit file as I rang up to complain and was told yes they do report to credit reference agencies.

1
Date of experience: Apr 17, 2024
Carla Solis
Loan

Helped me when I needed

4
Date of experience: Apr 15, 2024
VR13
I just wanted to leave a review as…

I just wanted to leave a review as spoke to one of your customer advisors on the phone. She was one of the most down to earth advisors ive ever spoke to. I called to discuss my financial issues and she was very understanding and very relatable. Employ more people like her she is an asset to your company. I did ask for her name but have completely forgot. A lot of people feel ashamed or embarrassed with financial struggles but she made me feel as ease through out the call!! Give the girl a pay rise !! I spoke to her yesterday evening !

5
Date of experience: Apr 12, 2024
nicothebest0413
Bought a car from a car dealer

Bought a car from a car dealer, who give my details to a finance broker who got me finance with Close brother finance, I have had nothing but problems with the car starting from day 1.I documented everything sent it all to CBF, Now i can never speak to anyone over the phone when I get a email you can not reply stay well away from this company....If you read the company's answer to all the bad reviews it's the same, "Please contact us to talk about your case" I'VE BEEN TRYING FOR WEEKS NOW!!!!!!!!!

1
Date of experience: Apr 12, 2024
OK50
DO not use this company.

DO not use this company.They did not even send us a Bill, just Debt collectors, no letters warnings. Try question the Bill and you will be ignored. I deal with debt most days and I can tell you all these actions ate a failure in due process. Report them to trading standards at least.

1
Date of experience: Apr 12, 2024
WP46
DO NOT USE

Tried to sort my insurance out again today with these muppets still getting ****** around What a bunch of **** DO NOT USE

1
Date of experience: Apr 10, 2024
Abraham Powell
Close Brothers are fantastic,

Close Brothers are fantastic,Quick, Reliable and informativeWould definitely use in the near future again

5
Date of experience: Apr 10, 2024
Elizabeth Turner
Good company

Beast company it’s close brother am very happy with thanks to all

5
Date of experience: Apr 10, 2024
Booth M.
So easy to apply for finance

So easy to apply for finance Good credit account easy to understand Simple to use Thank you close brothers

5
Date of experience: Apr 09, 2024
Wilfred Scott
System is crap

System is crap. Can’t sign credit agreement despite trying 5 times.

1
Date of experience: Apr 09, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More