Review Time
Without a shadow of a doubt, close brothers have been absolutely fantastic. They have been fully supertive and extremely grateful for the service that they have provided. They understood the circumstances that I was going through after being sold a defective car with the dealership being awkward to say the least. Debbie was professional and helpful and I'll always be thankful for the help and support given
Found the company super difficult to deal with, got passed from pillar to post when needing help and got a lot of misinformation. Won’t be renewing with them, too much wasted time trying to get hold of them/ not being called back at the time they advised they would call me back. Tried to change the DD with them on the phone assured all sorted, was not the case completely messed up my payment cycles, was owed refunds/ money off next months and didn’t happen etc, a lot of faff
Following my comments with regard to SafeGuard, this is also a specific condemnation of the way that ‘Close Brothers’ can get our attention electronically any time they want (yet prevent us from replying similarity because they use a non-reply email address, or change the nature of an innocent looking email, keep reading and all will become clear*) expecting us to pay to play the numbers game on the telephone. And this is a condemnation of the way this practice is becoming common with business generally. In respect to Close Brothers: My wife and I chose SafeGuard for our House Insurance and elected to pay by an initial deposit of £13.56 and £13.60 for 10 months via Close Brothers in a way that suggested SafeGuard would take care of the process. After the £13.56 was taken from the bank we were electronically contacted by Close Brothers who, seemed to take it for granted, we would be arranging that finance our self and presented us with (metaphorically speaking) hoops to jump through to arrange that finance. Back to non-reply emails...Using the email* that informed us of the above e-documents(at)pf(dot)closebrothers(dotcom) we wrote back, [...]stating that we didn’t agree with the terms, we didn’t sign your instrument and we’re cancelling within the 14 day cooling-off period[...] That email was rejected as being non-reply. The email address is essential to make a point. However, Trust Pilot don't allow one to state email address's, therefore, the gentle reader will have to work it out.Note: I make this declaration for all the world to read in the event our experience is challenged by Close Brothers. ADDENDUMMy response to the answer on behalf of Close BrothersDidn’t you read the part where I talked about my being expected to PAY to play the numbers game on the telephone? For your information that means pressing numbers on the telephone and listening to a robotic voice while I pay for the call that I am forced to make because you provide nowhere on your paperwork to reject your terms. No! I will not telephone you on 0333 321 8566, referencing TP022, because I want nothing further to do with you. However, should you have further correspondence that might be of interest to me, you will send it via an email address that accepts return mail.In closing, I would say that I belong to a Nationwide organisation with thousands of members and non-reply email addresses are often the cause of members’ complaints.
Recently I part ex'd my car from a garage , this turned out to be a big mistake as the car after 2 weeks didn't work. The garage refused to deal with it even though it was within the time frame to send back . So I got in touch with close brothers complaints , Christopher Taylor was the one handling our issue and he was absolutely fantastic he went above and beyond to help us. He organised everything so we didn't have to talk to the garage. Absolutely fantastic service from chris and we can't thank him enough !!!
Had money taken and insurance cancelled with no answers, Terrible service!I recently rang up to change the bank details that my monthly payments for car insurance came out of in plenty of time for my next payment. I was told on the phone this was confirmed and all set up and sorted.I have never been late with a monthly payments and been with Close Brothers/Darwin for a long time.When the time came for the money to be paid it showed it was pending to come out of the old account so I quickly cancelled the payment so I didn't end up paying double.The money never went out of my new account and I received a letter that was posted over a week after the date marked on the letter saying I was in arrears and charging me for a late payment. I called immediately and paid what I owed and had the fine overwritten because this was not my error and gave and set up my new account details again because for some reason they said it was not set up.Next I receive a letter saying I am still in arrears so I emailed saying this was incorrect please update your system.Then I get an email saying my insurance was cancelled because I am haven't paid.I call Darwin who puts me through once again to Close Brothers who said we don't know why this has happened but your policy is cancelled you need to speak to Darwin. I have been sent round in circles with no answers or apologies.I have had my money taken and insurance cancelled. All I tried to do was change the bank my payments came from.This is such a terrible a service!
Tried to add a driver to a vehicle, given a figure then after over 1 hour on the phone, came back with a totally different figure, literally asking the same questions repeatedly, it was like talking to a lamp post, left me feeling extremely agitated and frustrated over the waste of my time,
I fell behind in my payments as my company went on strike, I offered to pay my arrears but they said they wanted the car back, I gave them the car back and they have told me that my BMW worth around £3000 sold at auction for £6, I have how this is possible. It would of got £700 scrap This is impossible. Be aware these guys will rip you off
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