Review Time
2* because at the end of the day they did supply a service, but, be careful if you ever need to settle early an insurance policy ... they will clobber you financially. Just 21 days insurance (via vancomparedirect.com) has cost me £ 252:00. Lesson learnt and will be more careful who I deal with in future because this is just wrong and I'm surprised they are allowed to get away with it.
I took out car finance with them, but I missed four payments — two a few months apart and two about a year apart. They cancelled my finance agreement without any warning and repossessed the car after I had it for two and a half years. They are the worst finance company, and I would never recommend them. They also ruined my credit score.
What can I say WOW only went to have a look at a few cars on Saturday morning and stopped at a local garage in worcester (barbourne motors ) and with in a hour of looking I got a car lined up and finance set up for said car and was not expecting to have a car so quick big thank you ☆☆☆☆☆ service by all
This company is truly a cut above the rest. While experiencing financial difficulties, they where a pillar of support. Showing the empathy that could be compared to that of a friend. Charlotte Shanahan is at the highest level of professionalism and carrying out her job role in a way that is second to none. Thank you so much for being understanding at a time when it was most important. You guys are the A team of Insurance Brokers.Thank you for being you!
I had a covid break and was not told I had to pay more to make up the payment I thought I would just move my finished date back a couple of month also I never missed a payment in 5 years and when I tried to get another vehicle on finance I was refused by your company even though I have been a customer for 5 years not one problem payment on time every month even when payment was raised because of the covid pause so I am not impressed with this company
I had finance on my work van with these crooks from 2015 to 2020 I never missed one payment in 5 years, then covid hit and the country went in to lock down in march 2020 over night, no1 knew when it would reopen, or what wa happening, Boris Johnson brought in the holiday payments for mortgages and Finance etc, I contacted close brothers by telephone, after hours of been on hold they agreed to give me a 3month holiday payment, this was 3 weeks before the payment wa due out of my bank, I only had 2 or 3 payments left, but wasn’t sure how long we were isolated so I took the 3 months holiday payment, then in may when the sites opened again I paid the outstanding holiday payments and the remaining balance, little did I know until I checked my credit score recently to remortgage the house, close brothers have put defaults on my credit score, not holiday payments, I didn’t have any problems with the mortgage lenders when they gave us a 3month holiday payment, so now I’m having to pay 250quid to go to a court hearing to get this removed, Iv had sleepless nights worrying about this not to mention the days wages at work to attend the court hearing and also have all the stress and headache of it all or pay excessive interest rates on my mortgage deal, I’ll keep everybody updated. Their customer complaints service is diabolical,!!! Iv given them 1 star because I had to to post this, there not worth 1I wouldnt even recommend these to my worse enemyIv now been trying to speak to them for 4 days Iv spent 3hrs and 16mins on hold when I finally got there to a guy called Alex he said some one from the complaints team would contact me24th of janGot a message from them saying as a ‘good will gesture they are going to remove the missed payments on my credit file’ there’s 3 defaults not missed payments, but it could take up to 30 days, ( I dont currently have 30 days)Update 25th 12:30pmI have photographic evidence of the defaults on my credit score how do I upload a photoMy credit file says high impact on my account 2 defaults motor close bro finance 27th may 2020!!!Update 1st Feb1st Feb, Iv been called on Friday by Dawn Harris, she’s sincerely apologised, and bee returning my emails, I had to send her screen shots of the critical impact these defaults have on my credit file, and tht they specifically say close brothers motor finance, and the date may 2020. She says she’s getting them removed, Emotions aside Dawn did get my credit file updated and the default tht close brothers attached to my name in 2020 lockdown she did get removed in February 2024 Thanks Dawn 💪👍But what an absolute head ache these put me threw
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