closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

Filtered Reviews

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Review Time

Paddy Price
Love these guys

Love these guys, I have had 7 finance agreements with them so far & every single one has been flawless.I have never had any issues with Close Brothers & I will defo use them again in the future.Speedy service with a great attitude from the staff every time.Well done guys, keep up the great work. 10/10 & 5*s

5
Date of experience: Jan 04, 2024
thomaoc43
Poor experience with customer services

Poor experience with customer services, wouldn't recommend

1
Date of experience: Jan 04, 2024
Felicity Johnson
Shambles of a company beware

Wanted a little bit of finance as I was putting a lot of money down as a down payment on a motorcycle signed agreement had a phone call with some silly security questions that really had no relevance at all. Had all information driving license etc to be told I failed security and no finance very rude and no explanation shambles of a company. Looking at the reviews on google I wish I looked before.

1
Date of experience: Jan 03, 2024
Terry
Brilliant company to go witj

Brilliant company to go with they were excellent with everything. I've had finance with these for many years on several cars and bikes. Looking at again this year to see what they can do.

5
Date of experience: Jan 03, 2024
PM17
I got finance on my Audi

I got finance on my Audi with close brothers never had a problem reasonable repayments. Would definitely use again

5
Date of experience: Jan 03, 2024
Dicky
Car Finance

This is by far the best company for car finance. I have just completed my third car purchase without any problems and good interest rates. Thank you Close Brothers.

5
Date of experience: Jan 03, 2024
Sapphire Carter
The worst finance company ever

The worst finance company ever. Please do not take out any policy's with them. I got a car in June which broke down driving home from the garage. I lodged a complaint the car was faulty and had no response or follow up. The car dealership attempted to fix the car and returned it 8 weeks later with other problems, for example the steering has gone. I couldn't get a hold of anyone from CB for months. When I finally had someone dealing with the complaint I could contact directly she then said she had handed the case to someone else and didn't supply any contact details for them. I then contacted them again as they continued to ask for payments and I said I was paying for a car I couldn't safely drive. In December, 6 months after purchase, they sent someone to evaluate the car. I have had no update. Still get asked to make payment. I have emailed, no response. I have been on hold for 55 minutes waiting to get through to someone. Shambles of a company, avoid at all costs.

1
Date of experience: Jan 03, 2024
Quincy T.
It was made easy by the helpful service…quick and easy

It was made easy by the helpful service outstanding service

5
Date of experience: Jan 02, 2024
Reggie Coleman
Number 1 finance company thank you very…

Number 1 finance company thank you very much!!!!

5
Date of experience: Jan 02, 2024
Imelda Patterson
Explained everything in detail

Explained everything in detail, very polite when asking questions And made everything smooth and easy. Well done.

5
Date of experience: Jan 02, 2024

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