Review Time
Found out after I was talked into the finance the extra payment , witch was my fault I should have looked more before signing, found the people very rude was not interested as long as they get there money for doing nothing as other finance companies do not charge any where near the amount would not recommend at all stay away .
I recently experienced a very upsetting time with a dealer who had sold me a car which I bought in good faith. Since the day of purchase the car presented with one problem after another which resulted in it becoming un- roadworthy. I was at my witsend and didn't know who to turn to for help as the dealer didn't want to know? I contacted Close Brothers for advice and was reassured that none of this was my fault as the dealer had tried to make me believe that I was at fault.I was referred to the Complaints Team who were amazing! Lisa, Complaints Handler was truly outstanding! She was so professional, empathetic and took my concerns seriously.Throughout this whole experience which took a few months to resolve she was so supportive and I felt that I could put all my trust in her - she restored my faith in human kind! I was very happy with the final outcome which resulted in me buying another car which I really love! Thankyou so much Lisa and to your colleagues for your kindness - I wouldn't be where I am now if it hadn't been for you all! THANKYOU!
Title: "Close Brothers Finance: The Pinnacle of Customer Disservice"Oh, Close Brothers Finance, where do I begin with the absolute joy of dealing with your sterling support team? When my vehicle, financed through your esteemed selves, began exhibiting faults just a month after purchase, I naively thought, "Well, surely the company that financed this will be my knight in shining armor." How wrong I was.I diligently raised a complaint, provided all the evidence, and jumped through every hoop you put in front of me. I was lulled into a false sense of security, reassured by the consumer code protection and the promptness promised. Silly me! What followed was a masterclass in how to disappoint a customer thoroughly.Enter the so-called "expert," who graced my vehicle with his presence for a whopping half-hour. His profound insight? He couldn't confirm if the issues were present at the point of purchase, but hey, he did notice a possibly faulty sensor. Bravo! That level of vague, noncommittal feedback is truly what I was hoping for.After this riveting examination, I was told the case would be left open for two weeks for any new evidence. "Contact me anytime," said Jason, the paragon of reliability handling my case. Naturally, I did contact him. Repeatedly. Each time met with a silence so deafening it was almost impressive.Fast forward to me, out of sheer desperation, paying out of my own pocket to fix the vehicle. Surprise, surprise, the real specialist found the fault had been there for a considerable time, and no sensors were at fault. Once fixed, the vehicle ran smoothly—no thanks to Close Brothers.Throughout this ordeal, the support from Close Brothers has been nothing short of appalling. Multiple calls and complaints were met with the same enthusiastic response: none. Ignored, dismissed, and left hanging at every turn. It's been a delightful experience that I wouldn't wish on my worst enemy.In conclusion, Close Brothers Finance has shown me what truly abysmal customer service looks like. Here's to never crossing paths with this shocking company again. Cheers!
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