Name: closebrothers.com
Telephone: 000000000
Rating: 3.7

BP Guest

Mohammed was Amazing

Called through to CloseBrothersPremiumFinance as they administer my payments for my car insurance. Initially I called up and someone called ‘John’ answered. He took my details then immediately hung up. This was just before 3pm and all I can assume is he was eager to finish work. Not very professional in my humble opinion. This was disappointing as I had been waiting a considerable amount of time to get through.However when I called back I spoke to Mohammed who dealt with my initial query promptly and professionally then proceeded to log my complaint. He even gave me a call back within 5 minutes once logged and gave me my complaint reference number and told me about time scales. Great work Mohammed. You’re an asset to your organisation.

Date of experience: Jul 25, 2023

Jack Guest

2 years ago

I would like to say a MASSIVE thank you…

I would like to say a MASSIVE thank you to Elena who I just spoke to this morning, she was polite, helpful and warm!She explained things clearly and even gave additional information to give more clarity on the process of how a customer can take up the option to settle an account. She is a credit to the company! Well Done!!

Date of experience: Jul 25, 2023

Ivan Guest

2 years ago

Great service & communication

Date of experience: Jul 25, 2023

Heywood Long Guest

2 years ago

First class no nonsense streight…

First class no nonsense streight forward company I have used a few but these where the best . Highly recommended and would use again thank you Close Brothers

Date of experience: Jul 25, 2023

Howard Rogers Guest

2 years ago

My new s3 audi

So easy no fuss .Good deal on my trade in took my new car for a test drive came back all paper work done and ready. Really nice place and poeple

Date of experience: Jul 24, 2023

Erastus F. Guest

2 years ago

Great experience

Great experience, smooth process, I used their services before ,the best on the market.

Date of experience: Jul 24, 2023

Benedict Taylor Guest

2 years ago

Used this company best company for car befor…

Used this company before absolutely grate . Even though covid times / situation s and when you got the website information to login into your account , it was really easy . The best thing is when you need it the most to find that right car then they came through flying colours. Signed up again and same as before grate customer service . Quick and responsive. Improved a lot better for the customer.

Date of experience: Jul 24, 2023

joseantonio012 Guest

2 years ago

Fantastic service

Fantastic service. No issues getting finance whatsoever. Really straightforward and easy to do. This is the second time we have financed a car through this company and wouldn’t hesitate to use in the future.

Date of experience: Jul 23, 2023

Evelyn Guest

2 years ago

Great finance company

Good rates of intrest fast and efficient service fiance was cleared quick with the dealership definitely recommend

Date of experience: Jul 23, 2023

Gerald Guest

2 years ago

Applied for a loan through Superbike…

Applied for a loan through Superbike factory. Everything went smooth sorted everything out in an hour, quick customer service very respectful people. Reasonable payments, recommend it really.