Review Time
Brilliant company their products are of amazing quality, my daughters just gone into her third year of wearing the same jumpers and blazer and I’ve not had to replace them as she’s not outgrown them and the products are still in fantastic condition. So if you’re looking for clothing that’s going to last saving you money this is the best place for it. Items wash well and stay looking good. Only had one problem with an item which was no fault of the company and they dealt with it professionally and quickly, Elle was so kind and helpful and went out of her way to make sure it was dealt with properly, they respond to any queries very quickly and will help you the best they can. If you’re looking for good quality long lasting school uniform this is the place to shop.
Brilliant company their products are of amazing quality, my daughters just gone into her third year of wearing the same jumpers and blazer and I’ve not had to replace them as she’s not outgrown them and the products are still in fantastic condition. So if you’re looking for clothing that’s going to last saving you money this is the best place for it. Items wash well and stay looking good. Only had one problem with an item which was no fault of the company and they dealt with it professionally and quickly, Elle was so kind and helpful and went out of her way to make sure it was dealt with properly, they respond to any queries very quickly and will help you the best they can. If you’re looking for good quality long lasting school uniform this is the place to shop.
My query was with missing order. I have to praise Elle, her customer service went above and beyond expected. She dealt with the issue promptly, even following up with me the next day. The issue was dealt with quickly and a replacement item sent to me, next day delivery. Superb customer service. Many thanks !
Absolutely would not recommend! It is made clear that parents cannot talk to someone on the phone if there is a problem. Ordered from them in the summer multiple items and was fine, then ordered recently and they didn't embroider the school logo even though I entered in the primary school. What I received was a plain white polo shirt and paid £14.95 for it including postage! How can it be the same price without the logo as for with logo! I was sent an email to return the item but rather than wasting time with the hassle, the company should just supply the item with the logo as it said nowhere that it may or may not arrive with one!
I had to order uniform at short notice due to change of school. Kelly and Cindy could not have been more helpful with getting the order sorted much quicker than the stated lead times to help with the transition. I even somehow ordered the wrong jumper size and replacement was sent out within a couple of days, couldn't have asked for more!
I had to place an order for new uniforms as my son changed school and Elle from Brigade Clothing helped me to expedite my uniform order delivery as I needed it before school started. My mind was put to ease by Elle by following up with me on the progress of the order until it was out for delivery. Excellent service and very satisfied.
Great personalised product, perfect for our work event. Elle managed to source the perfect bag for us and personalise with our logo, fantastic quality! Ill be ordering all of our printed event items with Brigade from now on, for anyone looking for printed merch Brigade has great service and good products.
ordered a new school tie but evri had lost it, i know shocker... sent brigade proof of loss and within 24 hrs a replacement was sent on a 1 day delivery so within 3 days I had the replacement!! what an amazing after sales! thank you!
Fantastic customer service – thank you Elle!I placed an order with Brigade Clothing over a week ago as my son was moving schools mid-year. After ordering, I was able to try some uniform from the school’s lost property and realised the sizes I’d ordered were too small.I contacted Brigade and spoke to Elle, who was absolutely fantastic. She was incredibly helpful over the phone, amended all the sizes for me, and even fast-tracked the order as my son currently doesn’t have any uniform. I finished the call feeling extremely satisfied and genuinely relieved.Thank you so much, Elle — you made my life so much easier and saved me from having to receive the order, return everything, and place a whole new order. Outstanding customer service and a real credit to Brigade Clothing.
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Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
