clsmoney.com

3.8
3.8 Based on 225 reviews

CLS Financial Advice provide unsecured loans....

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Average Rating

3.8

/
5

225 Reviews

5 Star
67%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
29%

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Review Time

Brian S.
I have been trying to get hold of this…

I have been trying to get hold of this company for days, by phone and email. They called me from a Rayleigh number, I returned the call many times and nothing. I then receive an email saying they called me, I replied by stating I called you back, nothing. I then receive a text saying they called me, I also replied saying I called you back, nothing. They are a shambles, please do not waste your time. If you want a company who are responsive and proactive, go some where else.

1
Date of experience: Dec 02, 2024
Reuben Rogers
Not happy

Not happy. It seemed that after initial contact there was no willing to actually help us with our re-mortgage. I was told that our mortgage would be monitored in the months leading up to the expiry so that they could monitor the rates and try to secure the best rates. Despite calls and emails I didn't hear anything back from them and so ended up having to fix again with our existing lender last minute. Initial contact was good, after that, nothing so I wouldn't recommend.

1
Date of experience: Oct 25, 2024
Phoebe Coleman
Not happy

Not happy. It seemed that after initial contact there was no willing to actually help us with our re-mortgage. I was told that our mortgage would be monitored in the months leading up to the expiry so that they could monitor the rates and try to secure the best rates. Despite calls and emails I didn't hear anything back from them and so ended up having to fix again with our existing lender last minute. Initial contact was good, after that, nothing so I wouldn't recommend.

1
Date of experience: Oct 25, 2024
Cole
Lucy Franklin is quite simply…

Lucy Franklin is quite simply outstanding, she and her team have worked relentlessly to get our mortgage offer in place. Lucy is incredibly professional and never gave up on us, and because of her we now have our dream home. Worth every penny! Thank you Lucy!

5
Date of experience: Aug 13, 2024
Sandy Bell
Lucy Franklin is quite simply…

Lucy Franklin is quite simply outstanding, she and her team have worked relentlessly to get our mortgage offer in place. Lucy is incredibly professional and never gave up on us, and because of her we now have our dream home. Worth every penny! Thank you Lucy!

5
Date of experience: Aug 13, 2024
Joey Carter
Complete joke of a company

Complete joke of a company. Been ghosted by Frankie and Leanne. Refused to respond to any of my queries. Avoid!

1
Date of experience: Jun 07, 2024
Dwight A.
Complete joke of a company

Complete joke of a company. Been ghosted by Frankie and Leanne. Refused to respond to any of my queries. Avoid!

1
Date of experience: Jun 07, 2024
Jonny Hughes
Never give up your hopes and dreams!

After an extremely stressful 5/6wks prior to contacting CLS Money we really had no hope or belief in securing what we needed too! Thank you so much to everyone at CLS Money who has been involved with our mortgage process so far.From first contact with yourselves not only did you give us hope but also a feeling that you believed it was more than possible for us to achieve our goal. To date communication has been excellent, for me personally I have been extremely stressed at points that’s for sure! You believed we could do it and we have! We're eternally grateful to Charlie McEachern for his openness and honesty from the get go and his knowledge on products available. Charlie has been reassuring, confident in the process and has explained everything to us in detail. To Harley, Rachael and Freya too for their continued support all the way through this process. I may have missed people but you’ve all been truly amazing. Our children have asked us every day since the start of all this process, "if we had heard anything yet?" It’s impossible to show you just how much this means to us all 🥹Thank you again to everyone, you have made a dream that we thought was impossible, possible! I would highly recommend CLS Money to friends and family in an instant.

5
Date of experience: Jun 06, 2024
Gabriel Scott
Never give up your hopes and dreams!

After an extremely stressful 5/6wks prior to contacting CLS Money we really had no hope or belief in securing what we needed too! Thank you so much to everyone at CLS Money who has been involved with our mortgage process so far.From first contact with yourselves not only did you give us hope but also a feeling that you believed it was more than possible for us to achieve our goal. To date communication has been excellent, for me personally I have been extremely stressed at points that’s for sure! You believed we could do it and we have! We're eternally grateful to Charlie McEachern for his openness and honesty from the get go and his knowledge on products available. Charlie has been reassuring, confident in the process and has explained everything to us in detail. To Harley, Rachael and Freya too for their continued support all the way through this process. I may have missed people but you’ve all been truly amazing. Our children have asked us every day since the start of all this process, "if we had heard anything yet?" It’s impossible to show you just how much this means to us all 🥹Thank you again to everyone, you have made a dream that we thought was impossible, possible! I would highly recommend CLS Money to friends and family in an instant.

5
Date of experience: Jun 06, 2024
Outstanding service

After being told by l&c I could not get a mortgage and to return in 6 months Cls money sorted me a mortgage within days. I was really sceptical at first but it just proves you get what you pay for, Cls aren’t the cheapest but made getting a mortgage a breeze. Had a mortgage offer within a week of signing up. The whole team were fantastic from Charlie who initially got me the mortgage, Freya who saw me through to completion and Sophie in the insurance team. They instructed the solicitor, sorted the insurance, done all of the chasing so I didn’t have to. Wouldn’t hesitate to use and recommend again

5
Date of experience: May 31, 2024

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