Review Time
USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25] Positive Reviews [4] Neutral Reviews , [300] Negative Reviews , [329] Total Customer Reviews ; [1,460] Total Customer Complaints . Frankly, my voice will be merely one from the chorus - USAA touts service but it's all talk,[TV ads] & no action. I'd summarize their service or lack thereof as "institutional indifference" combined with a lack of familiarity with the truth mixed together with incompetence, untrue, deceptive statements and practices seemingly designed to mislead or delay either intentionally or innocently. Like the 10 or so other reviews on the first 3 pages of the BBB site, I'm cancelling my insurance and finding a more ethical and competent insurer. Are there any? While other insurance companies may stab you in the back, USAA stabs you in the front while saying how wonderful their service is… : better the ˌdevil you ˈknow (than the devil you don’t)(saying) it is better to deal with somebody/something bad, difficult, etc. [other insurance companies] that is familiar[or expected] than to perhaps have to deal with somebody/something worse [USAA]I have no claim issues. I'm not a disgruntled insured. I'm a simple customer with a simple problem that USAA has botched so badly USAA's picture should be next to the Urban Dictionary definition of FUBAR.
We booked our flights last June for two to Sydney from Perth, my partner emailed Smart Fares in July to in form them she had been diagnosed with cancer, they sent us an email back saying no problem, but we had to rebook within a year and with penalties, we said ok fair enough. We tried to rebook our flights well within time frame and were told they had sent the email by mistake and would not honour it, we were then treated extremely bad and the person we spoke to named Luke was very, very rude. We then contacted Virgin Direct and Isa in customer service sorted it out in 5 minutes without penalties. Will never use Smart Fares again.
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