Review Time
Ripoff. I have been a big fan of Costco for years, but this is my first experience purchasing a "package" deal from them and I will never do it again. They lie when they give you a "total package cost", then ask you to select seats for all flights. THEN they take your money. Afterwards, they tell you to contact the airline for seat selection, who try to rip you off with additional fares. When I called to leave a complaint with Costco, they gave me the runaround, then told me I couldn't complain until AFTER my trip. Find a good travel agent; this company does a lot of things well, but providing travel packages isn't one of them. (Of course they refer to their endless "adhesion agreements" about how the airlines MAY charge you additional for seats, but only AFTER they take your seat selections. Nonsense.)
I will never use Costco travel again. We had a flight delay that caused us to miss a tour and two nights at one of our hotels. Although I had even purchased the very expensive Zurich travel insurance, the amount I was refunded was ridiculously low. They will not tell you the value of the rooms for travel insurance claims. It was not worth the extra expense. I paid close to 30K for a 10 day trip for 3 people. Two stars because the hotels in Italy were very nice.
The airline cancelled my flight and didn't tell me until I showed up at check-in the day of travel. I contacted Costco to let them know my flight was cancelled and to cancel the entire trip (rental car, hotel, etc). The rep proceeded to argue with me and tell me they had no control over the airline, so I was out all of my money. The rep talked over me the entire time, and I never even got to fully explain what happened. While I agree Costco does not have control over the airline's actions, I booked the trip through COSTCO. The main reason I have a complaint is due to the way I was treated by the Costco travel rep. Completely unprofessional. I paid $5,300 for a trip and their response was to argue with me and talk over me. Unbelievable. Will never book with you again.
Poor customer service. Once your travel date changes, working with Costco customer service is hell. Their process and service are terrible. You will face pain every where with them. Server hours of discussion are required to resolve your issue, and there is no guarantee that it will be resolved.
We had a fantastic experience with Costco Travel on our recent trip to Europe. It was flawless. They thought of everything. They can't control everything, which I see a lot of these 1 star reviews complaining about. They can't control flights being canceled. That's an airline issue that we all face in any travel scenario. But they were so helpful in planning our trip, and we got the best price. Better than anything else we priced out. Thank you Costco Travel!
Costco travel has been horrible to work with. We had many flight changes in our travel package and they never once informed of us of any of the changes. One was a downgraded seat seat change from business to economy and they refused any compensation. We are out about 800 to 1000$. Luckily after contacting air Canada they will refund us because Costco refused it. I will never book with Costco again
I am an executive member with Costco for last 12 Years and I booked all holiday packages through Costco, untill now - not any more.Costco customer service does not own the problems, they would ask the customer to work with the companies directly - which is a total waste of time in a holiday where we are paying by hour.Expedia does better job, they own the problem, fix the issue and call back as customer can enjoy the time in holidays.World has moved on Costco, time for you to change.
I used Costco travel for a car rental booking. Everything went well until I received the statement from ENTERPRISE Car rental where they charged me for an undisclosed charge. Shame on ENTERPRISE. I contacted COSTCO TRAVEL and they fixed everything. It took a couple of emails but issue was solved. A special thanks goes out to Carla P, escalation specialist. I definitely will use Costco Travel again
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
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