Review Time
I booked a trip to London through Costco Travel. I could have done it about $1,000.00 cheaper on my own but figured it would be nice to have the ability to use costco customer support if anything went wrong. When the second leg of our return flight was cancelled by the airline and the airline would not rebook us for 2 days, I called Costco for help. I was told that since it was a weekend there was really nothing they could do. I asked about the trip insurance I purchased with Costco and was again told I would have to call back on Monday. Well, I had to be home by Monday so I rented a car and drove 9 hours home. I am now being told by the airlines that they cannot issue a refund and that I have to go through Costco. Costco says it will be 1-2 weeks before anyone is even assigned to help me. The insurance I purchased through Costco is telling me, that despite having coverage for alternative transportation due to a trip interruption, a rental car is not included in that coverage. So in the end, I would have saved money and had better customer support if I had booked everything directly myself instead of going through Costco.
Booking a rental car reservation with Costco Travel is useless. I booked a reservation for Spring Break travel 3 months in advance only to be called by local AVIS/Budget that the car I "reserved" is not available. AVIS/Budget said I didn't pre-pay reservation so I'm just stuck with what's available. The Seinfeld skit is real. Costco is great at making reservations, but not "holding" a reservation.
We booked a P&O cruise through Costco Travel, a group of us are going.I had to cancel a place as the person passed away unexpectedly. Both Costco travel and P&O are charging a cancellation fee. Despite several calls complaining neither company will waive the fee and on top of that they have recalculated the cost of my holiday. No explanation as to why they would do this. I have put my complaint in writing and have not had a reply. Surely complaints should be replied to!As the circumstances are not normal, the cancellation fee should not apply and the original cost per person should apply.I have been challenging this since March 2025 !There is no empathy/sympathy for my situation.
I had a very disappointing experience with Costco Travel and would not recommend them. We booked a resort stay through them in September 2023, but they gave us the wrong room. We missed out on the room we actually wanted for 3 of the 5 days of our trip. Instead of taking responsibility, they blamed the resort for the mix-up.On top of that, our car rental was a disaster. The car we received was dirty and had no windshield washer fluid. I had to wait two hours for them to clean it because they had no replacements available. When I finally got the car, I drove off on a rainy day, only to realize they still hadn’t refilled the windshield washer fluid—making highway driving dangerous.After the trip, I contacted Costco Travel, and they were apologetic, offering a 3-day Budget rental voucher as compensation. However, when I went to use it, I was shocked to find out it had already expired. Costco Travel refused to do anything to correct the situation despite multiple calls and emails. If they issue a voucher as compensation, they should at least ensure it’s valid for a reasonable amount of time.This experience showed a complete lack of accountability and customer care. I expected better from Costco, but after this, I will be booking my travel elsewhere.
Not reliable. Costco will not take any responsibility for the hotels they offer even when the hotel is covered in black mold and a health hazard. Long waits on hold to get in touch with customer service in the phone and only available to be called at office hours (so if you are travelling out of their office hours you’re in your own). After speaking to several customer service reps over several days, it is very apparent that they just follow a script and no problems get resolved. Impossible to get anyone to take anything seriously and being given different information every time we call. Also being told nothing can be done until you have completed your trip (defeats the purpose of having customer service at all). Avoid
I called in to add my son to my existing cruise reservation. It took a reasonable 40 minutes or so and after then I realized that they spelled his last name wrong. Two hours later of holding it was finally cleared up. Then they tell me that my Costco cash card went down by $50. This makes no sense. So I ask for a supervisor and am basically told. Tough. He was gruff and lacks the understanding of the situation. Told me it was my fault since I changed my reservation that is what changed and since I accepted the T’s and C’s he was not willing to provide any compensation. For my inconvenience due to their mistake.
Booked car rental through the Costco Travel website. Was charged by Budget for LDW Protection without the amount being mentioned by the Customer Service Agent in Houston (IAH). This added $26.99/day on top of our rate. Celina and Janet at Member Services for Costco Travel totally went to bat for me and got that portion of the agreement refunded. I was shocked. So pleased with the dedication that Celina and Janet showed. Will definitely use Costco Travel in the future.
Can not recommend Costco rental car. I’ve been on hold now for over15 minutes and reserved a car in advance with Costco. The line at the Fort Myers airport is long and the wait to get a car is over 3 hours. This is ridiculous. Not using Costco via budget ever again. Enterprise is much better.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
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