Review Time
absolutely horrid customer service. it is now late March and I still have not received my parts I ordered last year in July. I have reached out to them multiple times during this process via email because 'their phones are not on due to lack of staff' and all I receive is a message saying they will contact me with a shipping date and nothing ever comes of it. 8 months have passed and I still can't start my project truck because of an order I placed with this horrible company. I am not one to write reviews against people being a business owner myself but at this point it is necessary and straight thievery on their part.
absolutely horrid customer service. it is now late March and I still have not received my parts I ordered last year in July. I have reached out to them multiple times during this process via email because 'their phones are not on due to lack of staff' and all I receive is a message saying they will contact me with a shipping date and nothing ever comes of it. 8 months have passed and I still can't start my project truck because of an order I placed with this horrible company. I am not one to write reviews against people being a business owner myself but at this point it is necessary and straight thievery on their part.
They are scammers. They withdrew thousands for 2 parts. No shipping info recived. the day they were sopposed to come in they didnt so I called, no answer, says they deal in email only. Well they ignore those. Finially got an email saying checking on status and they would get back to me that day. 2 days later nothing so I begin trying to co tact again. Got another email saying orders will not be being fulfilled due to low staffing and as soon as that is solved they will begin fufulling orders. thank you for patience and understanding. So now im mad. After days go by I recive an email saying ill get a call. A day later I revive a call. He says they can not honor the price i paid (same as anywhere else mind you) so if i want it I need to pay $300 more and they can't garentee shipping. I asked about a refund. They charge a fee. He says he will refund it and try to waiver the fee. NEXT DAY I recive an email stating order is processed and awaiting fulfillment. 1 week later still shows same thing. No refund issued. No order shipped. Ignoring my emails. They lie scam and cheat. Do not order from them i lost thousands over this.
Do not buy from CPP! I ordered 2 different parts but only received 1 of them. They will not communicate back and elected to just cheat me out on my purchase. I disputed this several times with my credit card co. But the card co. sided with CPP because they showed they sent it with tracking. But that was only for the 1 item. I got taken by this absolute terrible company.
WE HAVE BEEN DEALING WITH THIS FOR OVER A MONTH! WE ARE WAITING ON PARTS AND THEY WON'T GET BACK TO YOU! THEY ARE A TERRIBLE COMPANY! IF YOU DONT HAVE THE PARTS THEN YOU SHOULD NOT TAKE THE MONEY UNTIL YOU DO! AND IF EMAILING IS THE ONLY WAY TO GET AHOLD OF YOU THEN YOU SHOULD EMAIL BACK NOT WAIT! TERRIBLE CUSTOMER SERVICE!
CPP diesel is just a front for a criminal organization. I had an order for $286 of parts from this company never shipped my parts canceled my order never refunded my money. I wish i had looked at these reviews before dealing with them obvious that this is their MO don’t have them steal your money never do business with them and I’m thinking their should be a criminal investigation with this company for mail fraud and multiple other crimes!
This company is a scam. I’m working with my bank to get my money back after they “refunded” me. Im also contacting law enforcement in their local area they need to be shut down. I’ve been ordering parts online for 25 years this is the worst experience I’ve ever had.
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